I bought a computer from the Gatzner location, and the keyboard was faulty. Customer service told me to bring the keyboard for a replacement, but at the store, they said I had to bring the whole computer. The manager was also rude and unhelpful. Very disappointing experience.
Response from Best Buy
July 30, 2025
Hello, Mohammad,
Thanks for reaching out and providing your feedback. Getting inconsistent information about a return can be frustrating, so I can understand your disappointment. We would be happy to document your experience and assist in any way possible. Please connect with us through social media. You can find us on Facebook (https://bby.me/mxnzcu), Twitter/X (https://bby.me/h6igbu), or Instagram (https://bby.me/y8fbst). Please reference Google Review, #22549.
Regards,
^ Aaron
Excellent customer service from the two ladies at the front, (one of the named Kei I believe), to the gentlemen who helped me pick out a TV, Victor.
I bought my tv here. The staff is friendly and helpful. I’m pleased with my 75’ inch purchase