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Frequently Asked Questions About Best Buy Irving
How do I check product availability at the Irving Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Irving Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Irving stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Irving Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(4202 reviews)
Ly K
February 04, 2026
1 out of 5
This has been my worst experience with this store. I purchased a laptop two weeks ago and was told it would be ready for pickup last Wednesday. I have gone to the store three times in person and was told each time that there was still no ETA. When I requested to cancel my order and retrieve my trade-in unit, I was informed that it was already gone. I called customer service 5–6 times and received different explanations every time. Today, when I requested a full refund, only a partial refund was processed, and I was still charged for the membership. I was then told to contact the corporate office, but when I explained my complaints, they hung up on me.
Sean A
February 03, 2026
1 out of 5
Pre-ordered a hard drive to pick up. When I go there had to stand and wait at the counter for a long time for someone to retrieve it, at least 30 minutes. Meanwhile multiple employees were standing around hanging out and not working. After all the time it turns out it was behind the counter the whole time and they could have just given it to me as soon as I got there.
Response from Best Buy
February 03, 2026
Hello Sean,
Thank you for your review. We're sorry to learn of the delay during your recent visit with us. We appreciate you bringing this to our attention.
To formally document your feedback, please feel free to reach out to us on Facebook: @BestBuy, Instagram: @BestBuy, or Twitter/X: @BestBuySupport. Be sure to mention your Google review 112341.
Carla K
February 02, 2026
4 out of 5
Well stocked store. Helpful staff
RAMONCITO T
February 02, 2026
4 out of 5
Good staff