Frequently Asked Questions About Best Buy McKinney
How do I check product availability at the McKinney Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local McKinney Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy McKinney stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the McKinney Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(2481 reviews)
Kate H
September 21, 2025
1 out of 5
We went to get a new pc and there was no one there to help us so I went to the front to ask for help. He said he would send someone to help. We waited for 20 min and no one came to help us so we left. I saw other people in other departments waiting too who could not find any help!!
Evan “
September 12, 2025
5 out of 5
Once one establishes online that a product you are interested in is in stock, everything hinges on the staffing quality. This Best Buy was up to the task. Everyone from sales to checkout was exemplary.
Charles H
September 10, 2025
1 out of 5
Both as a customer and as a vendor/field rep I have never had a good experience in the front of the store
As a gig delivery driver, I’ve always had a good experience picking up and delivering packages for them
the warehouse has always been helpful
T W
September 09, 2025
1 out of 5
Fridge came broken, no help in entire company to fix it.