Frequently Asked Questions About Best Buy Rockwall
How do I check product availability at the Rockwall Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Rockwall Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Rockwall stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Rockwall Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(2149 reviews)
Irma S
November 02, 2025
5 out of 5
Me encantó el servicio al cliente
Alex L
October 29, 2025
1 out of 5
Samsung dryer DONE with 4 month of use.Called BBUY brushed off to Samsung... Samsung 3 call's..1st hung up 2 open case and provided number for me to file all over again so far NIGHTMARE and it's like electric car..My friend have Key fridge, stove it's from 80 still working doesn't look bad but WORKS.i haven't even paid credit yet and it's done just blink blink and done.I strongly recommend MARKET PLACE instead of Best Buy
Response from Best Buy
October 29, 2025
Hi, Alex,
Thank you for reaching out to us. I can understand expecting product support on your recent dryer purchase.
If you would like us to take a closer look at this, please send us a private message using social media. Our team would be happy to help you on any of the following platforms: Facebook: @BestBuy, Instagram: @BestBuy, or Twitter/X: @BestBuySupport
Please be sure to mention the phrase “Google review #62050” when reaching out to us.
Johnny E
October 28, 2025
3 out of 5
I have been a Best Buy customer for years this was the worst visit I've ever had
Response from Best Buy
October 28, 2025
Hello, Johnny,
Thank you for leaving us a review. It saddens us to hear that your recent experience was not a positive one. We appreciate your feedback, and would like to formally document your interaction. Please reach out to us via social media. Our team will be happy to assist you on the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Kindly mention the phrase “Google Review, Convo #61545" when reaching out on social.