Best Buy Gainesville

When the executives of Best Buy ponder, why all their stores are going out of business I want them to find this review and reflect on it. I went there today to purchase two 512gb Scandisk thumb drives. While they had them in stock, they were priced over double what you will pay anywhere else to get them, $116.99. This is just price gouging in hopes that your customers are uneducated. I went down the street and purchased the exact same product from Walmart for $46.88.

Great store. Small though.

I have been a customer of Best Buy for many years, my experience at this one was very disappointing. I purchased some Apple products at Winchester Best Buy where I was informed about the return policy. I have returned items bought at Best Buy before and you can return them at any other Best Buy. The day after I purchased those Apple products in Winchester I decided to not open the boxes and use my Apple Card at the Apple Store. So I went to the closest Best Buy on my way home, this Best Buy. Upon speaking to the customer service rep he told me he needed to ask the manager about the return. This Apple products were still in an unopened box, with original receipt literally the day after I bought them. The manager Renato came and said that because they were “Apple” products he could not take the return because I bought the products at a different Best Buy. That seemed very strange to me, besides that this manager has zero hospitality and customer service skills. I had to drive another hour to Winchester the original store where I bought the products. At the return podium was Andre the manager of Best Buy Winchester, I explained what had happened and he told me of course the manager Renato lied to me,and those items could’ve been returned in that store because they were sealed and not opened. Andre was amazing and issued the refund. Please Best Buy Gainesville, train your employees better or advise them not to lie to customers.

Great service