What a letdown… I went in to purchase a lens for a Mother’s Day treat to myself💕 I observed the manager/ lead notice me checking out a lens and continued to have his meeting. Not a problem. Due to my time constraints I walked into the huddle and asked for assistance. He pointed at a worker and pointed for him to help me. The worker was helpful, explained the benefits of my Best Buy membership and was doing well. Then the manager stood there without greeting me and was very pushy about insurance. I declined and joked it off and then he started mentioning how they don’t get commission and he became a bit much. Please train your leadership when a customer says “no thank you” in a nice tone.. that still means no. Very pushy and very much made what could’ve been a fulfilling experience of treating myself into a morning of defending my “no, thank you.”
Please.. Do Better.
Response from Best Buy
May 08, 2026
Hello, thank you for sharing your experience with us here. Being able to shop at your pace is important. Can you please reach out to us via private message on one of the following platforms with more detail about your experience? Please begin your message with "This is regarding my Google Review #150080".
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An excellent place to shop—a wide selection and a pleasant staff.
Came in just to window shop and Jayden in computers helped me out so much. He stayed with me for an hour informing me of everything I needed to know about a new p.c and walked me through everything I would need to get started. 10/10 service is will definitely be coming back!