Went to go look at and buy a new TV. Looked around for about 25 mins, no one came to help at all, it was not busy (4pm one a wkdy) with less than a dozen ppl in the store. Went up to the front and asked for assistance, greeter said it'll be about a 20 min wait, (seriously). Went back by TV's and waited about 30 mins.....still no one. Decided to get a different TV (65 in) with stock on the floor. Took it to the register, paid with cash, kept on getting pressured to open an acct to save $145 by 2 different workers. They rolled their eyes when we kept on declining. After purchase, there was no offer of help to carry or load the TV. It was just my wife and I, and she's really petite (4-11) and could hardly help me carry or load it.
Worst customer service ever!
Last time I'm spending $1200 there.
DO NOT recommend. Spend your hard earned $ anywhere else but here.
Response from Best Buy
April 14, 2026
Hello, Geenou,
We know that having a negative experience with getting support for the purchase and loading of your purchase in your vehicle can be a difficult experience. We would be glad to investigate the experience at our Maplewood, MN Best Buy location if you would like to reach out to us on any of our social media profiles below with Review 141609 for support.
Facebook (https://bby.me/3dQ7rk)
X (https://bby.me/Kj1q3L)
Instagram (https://bby.me/HFBpff)
No one is ever around to help, and when they see you they act like they are busy
Response from Best Buy
April 02, 2026
Hello there, Brandon!
We definitely understand the desire for friendly and attentive support in store. We would love to hear any feedback you may have and provide assistance if possible. To get started, please reach out privately on social media with your name, phone number, and email. Please mention Google Review #137796 in your message. You can find us here:
Facebook (https://bby.me/cKlZ4a), Twitter/X (https://bby.me/Jhrc7I),
Instagram (https://bby.me/8TyHSn).
I do not want to be a test subject for their phone AI system. need to have opt out. Trying to explain to AI an issue that is hard enough to explain to a geek squad tech is waste of time
Response from Best Buy
April 02, 2026
Hi there! Thanks for taking the time to leave a review here. I certainly understand expecting our app to be functioning smoothly. We truly hate to hear about the troubles you've had with the app. We'd be happy to take a look into this for you. For support, please contact us at bestbuymobileapps@bestbuy.com. Thanks!
03/27/26 - Pokemon drop. Got here at 6am first one in line! Everyone was nice and respectful about their spots in line. Doors opened early about 9:20am and staff were friendly and had a limit of one of everything so I’m pretty sure everyone got something. The manager or supervisor had brought donuts for us. Staff were amazing and respectful! Thanks so much Maplewood Best Buy.