Best Buy Maplewood

New store layout is very customer friendly.

3rd Best Buy of the day - but I'll give them .1% credit that after being in the store for about 20 minutes circling the computer area one of the about 5 people standing by the door finally walked up and asked of he could help- I explained what I wanted and for what and asked if he could help - when no immediate response was recieved I offered the young kid a get out card by finding someone who might be more versed at desktop computers. I was told he was the expert.... I simply showed him one I had looked at online - said I didn't want to break the bank but needed a desktop and 2 monitors. I was showen and told the one on clearance was perfect and the same with the monitors. I never set a budget to him, to not break the bank. I was more then expecting to be into this for a 2k or more. Decided to trust the "tech expert" and went with the desktop and picked out a monitor then changed my mind and grabbed a different one. At this point I went to sign into my best buy account / use my card and it suddenly didn't seem to be an option on the app. I preface here with I was forced to get a brand new phone Friday. We'll attempting to figure this out, the tech expert looked me up and clicked on one of the 2 matching names that came up. He said on more then one instance "maybe you need to make a payment" "does it have a balance" had me attempt to call a closed customer service line. First of dont insinuate things about people, second really... another staff walked over and offered help bit did nothing but click on my app a bunch then tell me my card wasn't linked when it is indeed linked then walked off to help another customer. I was actively attempting to get this to work - as I have done it before In a store. At 7:10 I was informed that I had to leave and I didnt not get to purchase anything because "they were in his ear saying so". Not only did the staff insinuate I had no money, sell me clearance or sale only which hey thank you for the savings but I legitimately needed to know it would work for my needs hence why I went to the store. To be told essential sorry we are either to lazy or not trained in how to effectively help customers with our own app to pay and then told rather then help I had to leave with nothing because it's 10 minutes past closing, but once I was in my truck I watched 2 other sets of shoppers leave. Ridiculous, pathetic customer service considering it's about a 2 hour drive to be treated as if I don't have the money, then leave without my purchase cause no one knows how thier app works - and heaven forbid the time is 10 past close - you know the whole world runs on punch clock hours obviously. Utterly disgusted that this type of service is clearly not only allowed but encouraged by lack of correction.

This location has hardly anything in it. The staff stand around and talk to each other instead of customers. Good luck if you have a question or can’t find something that it says is in stock, they will just tell you “I don’t know” and walk away.

Great