Roland R
September 25, 2025
Went to purchase 65 inch tv, sound bar and other related items needed. One person in tv area taking care of another customer. He called for help for me and almost 30 minutes later, no one came. Disgusted, I left and wanted to tell the manager but, she was busy with another customer. Almost one hour sitting waiting for someone to take my money. Save time and order on line from Walmart.
Same products I wanted and saved $700.
Response from Best Buy
September 25, 2025
Hello, Roland,
Thank you for leaving us a detailed review. It saddens us to hear that your recent experience was not a positive one. We can certainly understand the importance of needing attentive customer service. We appreciate your feedback. If you require additional assistance or support, please reach out to us via social media. Our team will be happy to assist you on the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Kindly mention the phrase “Google Review, Convo #47573” when reaching out on social media.
Went in 9/16/2025. Purchased a $1300 monitor from this store in May of 2025 and the picture started flickering upon startup. I contacted the manufacturer to start the RMA process. The manufacturer (Asus) told me to contact best buy. I contacted best buy support and they told me they would fix it or replace it. I thought this strange as I hadn't purchased a warranty other than the manufacturer warranty. They made me an appointment for that evening. I went in to the Greek squad and they told me it would cost $100 to fix... I said I was never told I was going to have to pay and assumed it was the RMA process. Long story short the manufacturer was trying to push me off to best buy and it would have been a headache dealing with that situation. The manager on duty allowed me to purchase the best buy warranty and exchange it for a working monitor. I didn't get her name, but give that woman a raise! You have just gained a permanent customer. Anytime I need anything I am able to purchase at best buy I will do so. Their customer survive is out of this world. Thank you again for making a terrible experience amazing. Thank you again best buy!
They were very nice to me here