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Best Buy Trussville
Services Offered
Geek Squad Services
Apple Shop
Windows Store
Car & GPS Installation Services- Apple Authorized Service Provider
Trade-In
Google Home Experience
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Frequently Asked Questions About Best Buy Trussville
How do I check product availability at the Trussville Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Trussville Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Trussville stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Trussville Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(2296 reviews)
David S
April 16, 2025
1 out of 5
Best Buy just needs to go ahead and go under or rename itself “Worst Way to Buy” problem with your order? You can’t call the store. Need to call customer service? They ask you the same scripted questions after you talk to a machine for 5 minutes and after 3 phone calls and 1 person calling me back, I got nowhere. I payed extra to have an order delivered only for them to refuse to deliver it and turned it into a pickup order. Best Buy is the worst and I only used them because I had a gift card. Wish I had just trashed it at this point.
Response from Best Buy
April 17, 2025
Hi, David,
Thank you for taking the time to share this review here, although we hate to hear you had some trouble reaching support with this issue. We would be happy to help, if you are still needing assistance with this.
To get started, please send us a message on Facebook (http://Facebook.com/BestBuy), Twitter/X (http://Twitter.com/BestBuySupport), or Instagram (http://Instagram.com/BestBuy). I’d recommend sending a private message or DM, as we will need you to provide your full name, email address, and telephone number to complete the documentation process. Please also include a note stating you are reaching out from a Google review by including this reference number: 65049426. We look forward to hearing from you!
Regards,
^Katie
Misty Z
April 15, 2025
1 out of 5
FRAUD. An online order was placed without my consent and picked up with being ID for over $500.
Response from Best Buy
April 15, 2025
Hello,
Thanks for sharing your feedback. I can understand finding an order that was placed without your consent, wouldn't have been welcome.. I'd like to have our corporate team review this with you.
Feel free to send a private message on one of our social media platforms, Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), or Instagram (instagram.com/bestbuy), with your full name, phone number, email address, and the order number, if you have it. Please also include a reference to your "Google review 65044934" in your message to us.
Sincerely,
^Melissa
Rachel P
April 12, 2025
5 out of 5
Helpful service
Kenna P
March 25, 2025
4 out of 5
Found something suitable for my needs. Of course the product i wanted was higher in store than online, but that's how it goes in this time. Everybody was super friendly and helpful