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Best Buy Trussville
Services Offered
Geek Squad Services
Apple Shop
Windows Store
Car & GPS Installation Services- Apple Authorized Service Provider
Trade-In
Google Home Experience
Find Items in This Store
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Frequently Asked Questions About Best Buy Trussville
How do I check product availability at the Trussville Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Trussville Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Trussville stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Trussville Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(2283 reviews)
I J
February 25, 2025
1 out of 5
Don't trust a salesmen, I was lied to 3 times. Nothing he said was true and It cost me money and time trying to recover that loss. Crazy woman in customer service tried to blame me for trusting the ignorant sales rep. they should have refunded my loss based on his lies. I had to ask for help the 3 or 4 times I went in the store looking. After pushing and pushing and threaten to go to small claims court I got $25. Customer service was joke. It took me about 6 hours to rectify the issue and i just took a loss.. I just bought two TVs this year from them.
Keana
February 20, 2025
1 out of 5
I wish I could score this place in the negatives. Negative -0. If you have a camera and need to get it fixed with Geek Squad… DON’T GO! Worst customer service ever. The communication is very off where you have to keep calling them multiple times just to get someone on the phone. I bought a Sony zv1-f camera AND got insurance for it for them to tell me that they can’t fix it nor replace it. Now I’m out of pocket of a whole $500+ camera and insurance!! Money gone down the damn drain!!!
Response from Best Buy
February 20, 2025
Hi, Keana,
Thank you for taking the time to leave a review for us here on Google. I can certainly understand wanting support on your repair, especially if you have Geek Squad Protection on your camera.
So that we can look into this closer, please reach out to us via social media. Our team would be happy to assist you on any of the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
When reaching out, kindly mention the phrase “Google Review, Convo #64835141”.
Regards,
^Ravi
William J
February 14, 2025
4 out of 5
Found the monitor I wanted without help, but I needed to know if all the appropriate cables were in the box. A staff member checked for me the assisted me check out.
Russell N
February 06, 2025
5 out of 5
Super friendly staff and more than glad to assist you. I would highly recommend this location