Lauren R
February 19, 2025
Today I went into this store with my husband to purchase two new laptops for a business. A team member walked up to my husband and asked if he could help, then the team member promptly said that he was off in 3 minutes and someone else would help us and walked away. No one came out to help after 10 minutes, so we left. We will purchase the items elsewhere. The store is well stocked and is clean but they need to work on their customer service.
Response from Best Buy
February 20, 2025
Hi, Lauren,
Thanks for leaving your feedback here. We appreciate you taking the time to bring your concerns to our attention.
We would love to address any questions or concerns you may have. Please reach out to a live representative by sending a private message to the official Best Buy page on any social media platform. You may use the Google Review number #64832520 as reference. We look forward to hearing from you.
Twitter(X): https://twitter.com/bestbuy
Facebook: https://www.facebook.com/bestbuy
Instagram: http://instagram.com/bestbuy
Best,
^Kadian
Adrienne C
February 16, 2025
It would be wise to make an appointment. I didn't so I had to wait. Be it wasn't as long as I thought it would be. The geek , no insult intended, was helpful. He was polite and knowledgeable so I got my problem taken care of in a relatively short time. No problems.
Not one person offered to help with anything. Very poorly managed with unmotivated staff. Store is destined to fail. They won’t even stock shelves; I’m guessing that they were never trained. We can’t buy if inventory is sitting in boxes.
Response from Best Buy
February 15, 2025
Hi, Mike,
Thank you for sharing your review with us. We strive to provide a great shopping environment and a high level of service and can see that this has not been properly reflected in your experiences with Best Buy. We are always looking to learn and grow and would like to follow up with you.
Please connect with a member of our team through a private message on Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/bestbuy). For the fastest response, please include your full name, email, phone number, and "Google Review 64817654" in your message. Thanks!
Regards,
^April