Frequently Asked Questions About Best Buy Mission Viejo
How do I check product availability at the Mission Viejo Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Mission Viejo Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Mission Viejo stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Mission Viejo Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(2295 reviews)
Shirley M
December 15, 2024
5 out of 5
Customer service was good! Got some good deals during the holidays!
07LaToya
December 10, 2024
1 out of 5
Can’t get through to the actual store. They wouldn’t even tell me my order was out of stock until I called to check on it because it has been almost a month. Asked for refund then the status changed to your item will arrive in a few days! They are stalling I haven’t received the product or my refund! Disappointed!!
Response from Best Buy
December 10, 2024
Hello.
Thank you for taking the time to reach out regarding your order. I understand how this would be frustrating and we would be more than happy to look into this situation with you and help assist the best we can. To do so, please send us a message on Facebook (http://Facebook.com/BestBuy), Twitter/X (http://Twitter.com/BestBuySupport), or Instagram (http://Instagram.com/BestBuy). I’d recommend sending a private message or DM, as we will need you to provide your full name, email address, and telephone number to complete the documentation process.
Best,
^AllisonS
Jennifer L
December 05, 2024
5 out of 5
They have everything in very friendly staff
John A
December 04, 2024
1 out of 5
No show from Geek squad TV installation. Zero notification and cannot reach anyone on the phone. Very poor service.
Response from Best Buy
December 04, 2024
Hello, thank you for taking the time to reach out to us, and share your experience, here on Google. I also like to know that my installations will occur during the timeframe indicated when the order was placed. Can you please reach out to us on Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), or Instagram (instagram.com/bestbuy) with the information below, as well as more detail about your experience? Please begin your message with "This is in regards to my Google Review 64516943".
Full Name
E-mail Address
Phone Number
Regards,
^Josh