Best Buy Clarksville

Dec 22nd I ordered a Christmas gift for curbside pickup. It was to be ready for pickup in 1 hr. As I was waiting, an option to have free one day shipping for my order was presented. It being the holidays and my schedule pretty busy… I switched my order from curbside to delivery under the impression the promise of one day delivery by Christmas Eve would be honored. Well here I am.. Writing a negative review because customer service failed to provide any viable solutions. I have to give my gift a day late or have my ordered cancelled, wait 10 days for my money to be refunded, then pick it up in stores…… wtf. If the store has it in stock twenty minutes away from me.. and you geniuses changed my order to be shipped from someplace out of state instead of the place twenty minutes away that originally had my order… now it is stuck in Ohio… then failed to provide or even pretend to provide quality customer service to absolve your shitty procedures. I thought we all understood it was the holiday season..? Why would you promise something by Christmas Eve and then ultimately say fxck me and my holiday? Yea.. Best Buy doesn’t have to worry about me for a long while. Not that I expect anyone to give a flying..

I went in because my surface pen wasn't working. A guy from the Geek Squad told me what was wrong and they had what I needed to fix it. Quick and easy!

Best Buy, I regret to inform you that I will no longer consider myself a customer of yours after a recent warranty process gone awry. After multiple lengthy conversations with your customer service phone number, utilizing the on-line chat feature, appointments with geek squad, and the conversation and claim submitted to the manufacturer for the past four days, I have been left stranded in a never ending loop between Best Buy and Asus. The lack of clarity and communication between the two entities have left you both are pointing the finger at each other saying “They Are Responsible”. This includes a lengthy conversation with the General Manager of the Clarksville, IN location, Shon Haskins. As much as I was disappointed in Shon’s ability to problem solve and find a pathway to a solution, I blame Best Buy corporate for putting him in the position with insufficient training and/or resources to resolve the matter. The only option he was able or willing to suggest was calling the 1-800 number for Asus and Best Buy to potentially resolve this issue. Although I previously explained to him,  at length, those were the pathways I already have exhausted. I understand that call center staff is unable to see all the information and avenues attempted that all ended with “They Are Responsible” but after laying them all out in front of the “General Manager” of your store and he doesn’t have the ability to identify there is clearly an issue with the warranty process is disturbing. It’s also unfathomable that Best Buy can’t help or even facilitate in a  conversation between their customer and their manufacturer. I own a small business that has a retail and service department in my store.  While I’ll agree that I do not personally guarantee the items that we sell, I do have tons of resources to help resolve warranty issues on behalf of our customers. These resources include regional distribution representatives, distributors direct contacts, the manufacture contacts and the manufacture brand managers and regional representatives. Accordingly, Best Buy has a corporate business structure including multiple levels of management above the store level and it appears that no one is willing to take responsibility for the well being of the relationship between Best Buy and the retail customer. As long as these practices continue I’d be willing to bet I won’t be the only dissatisfied customer left looking for a new retailer.

They are really nice people