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Frequently Asked Questions About Best Buy Glen Allen

How do I check product availability at the Glen Allen Best Buy?
How do I check my order status?
My local Glen Allen Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Glen Allen stores’ holiday hours?

Recent Reviews

4.0
(2464 reviews)
teddy c
August 14, 2025
4 out of 5
Nice layout great service
Kyle G
August 09, 2025
4 out of 5
This location has to have the friendliest BestBuy employees I’ve ever experienced, I was asked if I needed help promptly and the checkout experience only suffered from a lack of registers, there are only two which creates a line. Online pickup order was ready in moments, and the store was clean and well maintained. It’s no wonder this location has remained open when others have closed.
Naomi D
August 08, 2025
1 out of 5
The customer service at this location is very lackluster. I understand that they probably don’t get paid enough, but typically people who work at specialty stores tend to have better customer service, due to their special interest (in this case, electronics. However, I consistently get bad customer service at this store, and will go out of my way to any other Best Buy from here on out.
Response from Best Buy
August 08, 2025
Hello, thank you for reaching out to leave us a review on Google. I also like to know that I will be able to ask questions about my electronics before I make my purchase, and that my experience will be pleasant. Can you please reach out to us on Facebook (https://bby.me/cuvo6j), Twitter/X (https://bby.me/sv78ij), or Instagram (https://bby.me/ensy7h) with more information about your experience? Please begin your message with "This is regarding my Google Review #26293". Regards, ^ Josh
Naqibullah S
July 29, 2025
1 out of 5
The manager's communication was not professional and did not reflect the behavior expected from a manager. Customer service gave me one set of information, but the manager gave me completely different and contradictory information regarding the same issue. When I asked him about it, he didn’t listen and acted arrogantly.
Response from Best Buy
July 29, 2025
Hello, Naqibullah, Thank you for your review. I'd certainly be frustrated if a manager treated me disrespectfully. If you'd like to formally document your experience or are in need of assistance, please send us a private message on social media. Please include your Google Review number 22055 in your message. Our team would be happy to assist you on any of the following platforms: Facebook: @BestBuy Instagram: @BestBuy Twitter/X: @BestBuySupport Kind Regards, ^Meghan

About Best Buy Glen Allen

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