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Best Buy Glen Allen
Services Offered
Geek Squad Services
Apple Shop
Windows Store
Car & GPS Installation Services- Apple Authorized Service Provider
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Frequently Asked Questions About Best Buy Glen Allen
How do I check product availability at the Glen Allen Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Glen Allen Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Glen Allen stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Glen Allen Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(2415 reviews)
J. D
March 29, 2025
2 out of 5
The store staff was not overly helpful; the selection was limited and items being sought could be obtained via online
Response from Best Buy
March 29, 2025
Hello, J,
Thank you for leaving us a review. As a consumer myself, I understand the importance of receiving attentive customer service and the value of having a diverse selection of products available in store rather than solely online. We appreciate your feedback, and would like to formally document your interaction in our corporate system. If you could, please reach out to us via social media. Our team would be happy to assist you on any of the following platforms:
Facebook (http://facebook.com/BestBuy)
Twitter/X (http://twitter.com/BestBuySupport)
Instagram (http://instagram.com/BestBuy)
Kindly mention the phrase "Google Review, Convo #64981539" when reaching out via social media.
Thank you,
^Ruby
J D
March 27, 2025
1 out of 5
Disappointing. Little to no stock.
Response from Best Buy
March 28, 2025
Hi, JD,
We are saddened to hear that the products that you were looking for was not in stock. We appreciate you taking time out of your day to write to us. Kindly, provide your name, number, email, and location that this has taken place in a private message to one of the following: Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), or Instagram (instagram.com/BestBuy). When reaching out, be sure to mention Google Review 64976771. We'd be happy to take a look into this further for you.
Sincerely,
^Tina
Grant H
March 22, 2025
1 out of 5
Crazy the 14 day return policy. Bought universal tv mount that ended up not being so “universal”. Tried to return/exchange at 18 days and “nothing could be done”. Will be going back to Amazon and no wonder they are taking so much business.
Response from Best Buy
March 22, 2025
Hi there, Grant,
Thanks for taking the time to leave a review here on Google. I can certainly understand wanting support on an out-of-policy return.
If you require additional assistance, please send us a private message via social media. Our team would be happy to look into this closer and assist you on any of the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Kindly mention the phrase “Google Review, Convo #64957868” when reaching out on social media, and be sure to include your full name, phone number, and email address.
Regards,
^Ravi
Mu A
March 19, 2025
1 out of 5
Highly disappointed by the way they deliver. Nowhere I was told to be present at my door to receive my item. It clearly said “ No signature required” for delivery. My item was returned to the store. They used some random company Roadie as the message said, to deliver my item and I’m sure the driver was a highly incompetent person. Will never order delivery again from Best Buy as they have no clue how deliveries are made these days. Amazon is the best for online orders and deliveries. No wonder Best Buy closing stores one after the other. Now as per their return message I have to wait 10 days to get my money back. I called the customer service and was told to place the order again, I told her I was not an idiot to go through the same incompetency again.
Response from Best Buy
March 19, 2025
Hello, Mu,
We appreciate you reaching out and sharing feedback. It's important that a customer's experience is consistently a stellar one. We rely on carriers to get products to customers quickly and efficiently. Discovering that the carrier returned the product for a refund because they were unable to place the product in your hand for delivery can be less than ideal. We'd be happy to look into this further and document this occurrence. To get started, please send a private message that includes your full name, phone number, email address, and order number to one of the links below.
Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/BestBuy)
When reaching out, be sure to mention that it's in response to Google Review 64946083.
Sincerely,
^Tina