Best Buy Glen Allen

I had an appointment with someone to fix my tablet and waited for someone to come after walking the store looking for help. 10 minutes in someone came to help. He was knowledgeable and fixed it in a reasonable amount of time, but the four stars is for waiting on someone to come see if I needed help.

Good selection and knowledgeable employees!

WARNING: DO NOT PURCHASE A PHONE OR SERVICE FROM BEST BUY, ESPECIALLY WITH GEEK SQUAD. Best Buy does not provide full coverage for your phone for the entire repayment term. Coverage is only guaranteed for 24 months, even though you are paying for 36 months. During the first year, they assist you in filing claims with the manufacturer (Samsung, in this case), and they may provide coverage for an additional 12 months. However, they bombard you with hundreds of emails each month without any alerts on the app or your account if your on the website to inform you that you need to extend your service coverage at an additional monthly cost. Sales representatives, both two years ago and one week ago, assured me that I was covered. Last week, I spoke with a cell phone representative who stated that my 178 reward was auto−renewed and that my phone was covered. I didn’t have time to have Geek Squad examine my phone at that moment, so I called Geek Squad, who instructed me to return to the store. I was not informed that I missed the renewal email of my protection plan in April by either person. Consequently, I wasted valuable time with my children to return to the store, only to be told that I did not renew or "extend" my coverage in April 2025 it is JUNE now for 8.99 per phone. I question why the $178 fee was renewed while the coverage for phones I am still paying off was neither charged nor renewed. After lengthy conversations with Geek Squad, management, and the complaints department, I was informed that there was nothing they could do. The phone rep even stated to it was that store policy and I should go to another store, with all the closures there is not another store with 45-1 hr way. I canceled the reward protection as it provide no service. Although I cant received an email with a complaint case number, when I canceled the protection plan I get an email confirmation—since it does not cover anything except computer issues really—I was left without adequate support. As an IT professional, I do not need that coverage. Sales and phone representatives are selling products without adequately informing customers of these limitations or safe guard for people still paying off the 36 months terms. They rely on sending emails to meet the complaint requirement, which end up in spam folders with all their other email ( Gmail), to notify customers of additional coverage is need that must be paid for at a month cost of 8.99$. This practice is extremely misleading and frustrating, why doesn't the monthly charge if added with people canceling it if they don't want it, since you are still paying off the phone for 12 more months. They claim that I must have been misinformed but he sale rep, but unless you record the interaction when purchasing the phone, you have no proof. Why isnt the Term added we will add after 24 month a monthly charge to ensure you are covered while you pay of the remaider of the phone balance. When comparing services and offerings with my carrier, Verizon, it is clear that Verizon provides superior protection coverage and renewal options. It is not wonder why Best Buy is of the fast decline, sells a dream of coverage but fails to deliver when it matters most—when the phones need it. I would be willing to pay the 8.99$ Months of coverage since I am still paying them off, but I question why this was not set to auto− add or renew along side the178$ annual fee. Complaints to the complaints department yield no email confirmation that the complaint was filed, while I do receive email confirmation of the cancellation of the "TOTAL SERVICE PLAN" for $178. How do you know it was filed, as there is no confirmation email, While they say they send Spam email and advertisement email and one regarding the extension of coverage for devices that I am still financing over 36 months. If you have purchased a phone from them, you are at risk. BEWARE!!!! case 359114439

Pokemon Restock day lol, all in all the experience was as good i caught the line while it was still kind of small. And met some cool people in line as well! The worker doing the transactions was efficient and quick as well as very nice! Hope to catch this again sometime!