Best Buy Spanish Springs

Update from my post shared 3 months ago: Just three months after my most recent repair, my craft ice maker once again clogged up and has stopped working. I contacted Best Buy only to find out that my extended warranty expired three months ago, and despite the recent repair, my ice maker is no longer covered under warranty. I was previously told by Best Buy agents that repaired parts are covered for one year. Apparently that is not the case. Save your money and shop elsewhere. ORIGINAL POST: I strongly discourage anyone from buy appliances from Best Buy. Four years ago I purchased a $4k LG refrigerator, among many other appliances during a kitchen remodel. Less than a year later, the refrigerator’s craft ice maker stopped working. Geek Squad ultimately replaced the ice maker. Since then I’ve experienced this same issue nearly a dozen times. Recently, the Geek Squad agents did not show up for a pre scheduled repair appointment that was made three weeks in advance. I was not given advanced notice of the canceled appointment, and instead was notified the morning of. I’ve asked to return the refrigerator, and I’ve even asked for a replacement or store credit to purchase a new fridge. Best Buy has refused all requests. Their only response has been, “We’re sorry for the inconvenience” and for me to continue scheduling service appointments. According to many of the Geek Squad technicians I’ve spoken with, LG is notorious for making poorly designed ice makers, and Best Buy absolutely refuses to work with its customers. Rather than standing by the products they sell, they push garbage units and shaft their customers. Costco will be my go to store for appliances going forward.

I am very disappointed in this store and the company. I bought a TV back in March and was told by the 2 sales people that helped me that the protection plan covered accidental damage. We bought the tv because of this. Fast forward to today, we have accidental damage and now I am being told that the protection plan does not cover accidental damage. This is not acceptable at all. I wish to be contacted to resolve this.

Their answering service is terrible. After repeatedly trying to speak to a live agent for 10 minutes through their AI virtual assistant, I was hung up on by their system. I honestly don’t understand why they treat customers this way. It’s completely unacceptable.

No one will pick up the phone at customer service. It’s a garage AI agent that just puts you on hold until you hang up. Called multiple times about a defective device I purchased at this store and no one would pick up the phone.