Geek squad is lazy and refused to fix my device. They had me sit there on the phone with apple instead. Extremely unhelpful and lazy. I went to allied computing downtown and they are fixing it no problem. Avoid this best buy, save yourself a headache, and just go to allied computing.
Skyler went above and beyond to get my laptop fixed and cell phone reset. He tried multiple ways to find a solution to all my devices. Highly recommend to fix or repair devices from him!
My husband and I wandered the store looking for a specific item for about twenty minutes. There were about 4 other customers in the store at that time. Never approached by the 5 or 6 associates who walked by. We ended up googling the item to order for delivery, from Best Buy. 🙄
Response from Best Buy
April 13, 2026
Hello, Shannon,
Thank you for your review. It can be very frustrating to not get the help you're looking for inside a store. If you would like to formally document your review, please send a private message on social media. Please include Google Review 141230 in your message.
Our team would be happy to assist you on any of the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
If I could give zero then I would have. DO NOT COME HERE FOR APPLE REPAIRS!! Worst location in the region! They really need to clean house. Flipping ridiculous and not where you want to trust with your iPhones, Mac’s, or iPads and watches. Makes me sick! Where is the store manager? Do they even have one?? There is no way this store has one and if they do they should be FIRED. Get it together BestBuy!
Oh and don’t waste my time with the social media links!
Response from Best Buy
April 03, 2026
Hi Juss,
Thanks for sharing this review with us here. We're concerned to hear your experience with your Apple repair has not been up to par. We'd be happy to discuss this further with you to ensure this is documented and addressed properly and provide any further assistance that you need. If you'd like to do so, please feel free to reach out to us on one of our social media channels on Facebook (https://bby.me/nInoUe), Twitter/X (https://bby.me/D5jFGP), or Instagram (https://bby.me/sePNeq). Please include the Google Review reference number #138044 when reaching out.