Best Buy Kalispell

The staff (Julia) was very helpful finding the right computer for us.

I went to purchase/transfer phone lines and buy a new iPhone and Apple Watch from Best Buy. I’ve been to this Best Buy 100 times before, and also purchase from them for work extensively. This was my first encounter with their mobile service team, and it was awful. Albeit friendly at my first experience, it took 3+ hours at the desk and Ryan was still unable to activate my new phone. I was sent to a Verizon retailer with my new phone and old phone, and neither worked. I was unable to purchase my watch from Best Buy because of this and instead purchased it through the Verizon retailer nearby. This was on 10/23/2025. I was told from the Verizon team that I had 30 days to trade-in my old phone at Best Buy since that’s where I bought it from. I would have traded it in that day, had they been able to activate it. I had to travel for work and came in to Best Buy on 11/23/2025 to trade-in my old phone, which was still in near-mint condition. When I went in, the same gentleman who helped me the first time was there and greeted me, he went to get his manager to help with my trade-in, informing me that because October has 31 days in the month, my phone was actually due the day before. The manager came out, didn’t listen to my story, and she essentially berated me saying that I “signed a contract with Verizon”. I felt like she misunderstood my question, as I was only trading in an old phone, not trying to get out of a contract or anything to that extent. She completely disregarded the fact that I spent 3+ hours there during my first trip and blamed it on their system - which is fine, but that is not my issue. Later that afternoon, my wife went in to see if she would have better success, and she said she was immediately shutdown by this same “manager”. I then reached out via the customer service team several times, was supposed to be emailed/sent a shipping label, and then was instructed to go back into the store once that never arrived. I have been extremely frustrated with this experience, missing a window by a single day on thousands of dollars spent over our relationship. I have not, and will not be shopping from this Best Buy retail store until this is addressed. Target, Costco, Walmart and Home Depot all carry the same products, I expect better. I’ve waited several weeks thinking of how to address this and it appears that your corporate team monitors this channel. Here’s to hoping we can resolve this.

Bought a drone for work. Tried to buy a DJI mini as that is what I am used to but I was informed in store that some FAA rule or something else has limited the supply and there were none available. So I bought an off brand that they had in store as I was due to be on a plane in only a few hours. I tried it out in the field and it sucked. Even after reprogramming it several times and waiting for 16+ satellites the drone would not hover in a steady position but would wonder in a 12' diameter like a drunk toddler, which does not work when flying through windows and doing the type of work I use these for. Upon returning the $450 drone they charged me a $70 restocking fee. After raising my concern and pointing out that it would not be restocked but rather returned do to its lack of quality I was informed that I had agreed to this when I purchased the drone and signed the "shrink wrapped contract." This is upsetting and I think I should go into business selling trash at Best Buy for $200 then charging a $100 restocking fee. All of my products will get returned not restocked but I will be making $100 a pop on poor unsuspecting customers selling them trash!

Nice clean store, lots of Blue shirt nerds around to help out.