Horrible experience, please do not take your apple phone for repair at this location. Immediately I was sent off, the counter girl assumed I was in the wrong place and told me too move to the cashier's counter instead of asking if I had been helped. Then accused me of being rude cause I told her I was there for a phone repair. She then proceeded to tell me that I had to leave the phone over night cause her team member was at lunch and he needed at least 2 hours to work on the phone. This is without her knowing that we were sent by Apple for a battery replacement. She was dismissed and of no help to me and my husband. I didn't bother to say anything else to her and left the store. BTW we had our appointment at 4:20pm. I think they had ample time to change a battery. Never going to this best buy!!
Response from Best Buy
June 01, 2026
Hi there! This type of service is far from ideal and not the service we aim to provide. Our team would be glad to address your concerns and document this internally. You can connect with us via Facebook (https://bby.me/KlHfko), Twitter/X (https://bby.me/bOl4zH), or Instagram (https://bby.me/fx97WF). When reaching out, please be sure to include Google Review number 159681.
Thank you.
Irritated. You can no longer call and speak with someone at the store. Instead you get the Philippines!
Response from Best Buy
May 28, 2026
Hello, thank you for leaving a review. Can you please reach out to us on Facebook (https://bby.me/oEXjMM), Twitter/X (https://bby.me/FNTdkJ), or Instagram (https://bby.me/AuHWoc) with more information about your experience? Please begin your message with "This is regarding my Google Review #158430".
Great customer service. Can answer most questions regarding electronics. If you need help finding an item, personnel can direct you accordingly.
Es buena ambiente tranquilo y las personas tuvieron la atención de ayudarme