Best Buy Glendora

TL;DR - faulty product, couldn't return due to 14-day policy, was told could return with membership for 60-day, and then told actually, no, you can't after uninstalling and returning to store with product. Purchased TCL TV from store. Didn't install right away, but once installed (~7 days later), I noticed TV made a ringing sound that emanated when it was turned off. Thinking Best Buy is a standard store with normal return policy for this, tried to return 18 days after purchase when I had free time. Receipt ambiguously states "15 days on most purchases". The 1st store associate I spoke to told me I was out of their normal window for returns (18 days), but I could do it by signing up for membership that has 60-day return policy and lose only $50 to membership, but get rest of my money back. Given that, I uninstalled the TV from wall, packaged it up, and went to the store to return it. Upon arrival, the 1st store associate I spoke to must've left, but another associate proceeded to help. The 2nd associate sought approval from the manager through their earbud conversations, even though I could hear her few feet away. The manager did a background check on my account for returns and purchase history. I don't shop there often, let alone return stuff, so I imagine not much came up. Manager told associate to inspect the product, so I waited for the associate to plug in, test, and validate TV worked as normal aside from the off ringing sound. Also passed this. Then after ~20 minutes passed for all this, apparently the software to process the return didn't allow the return option. The associate reached out to the manager again, and I could hear from wherever manager was nearby that she decided to not return it if the software couldn't do it their way. She could've came over to override it, attempt to return another way, or be of any minute assistance. But no, decided to stay on their stool... Waste of my time uninstalling, re-packaging, and returning this after being explicitly told to do this via membership return. Terrible experience, guess it's why we don't shop there.

My experience at best buy was great I went in found exactly what I wanted I bought it and left.

Bueno....se llena mucho...

Their female manager should at least be re trained on polite and empathic customer service. Very rude when I asked for help. We should have purchased the item in another store. Ruined my day.