Best Buy Glendora

Workers are great, always there to help.

Best Buy's delivery service gave me a four hour delivery window between 3pm - 7pm on a Friday for a stove I purchased. They showed up at 1:20 pm, and since I was not home at that time, cancelled my delivery. When I contacted their customer support the same day, prior to my delivery window to see if they could return, they said they could not because they had gone already to their next stop. I would have to reschedule for Tuesday of the following week. I took the time off work to be home during a window of time they gave me. They deviated from the window, probably to get off work early, if they were to finish all of their deliveries. I felt like them telling me I have to reschedule is a slap in the face. I now will have to schedule more time off, at my loss. I will probably have to take a full 8 hours, instead of just 4, since they don't know how to follow a schedule. They have no respect for my time, and poor customer support.

Because this was the 2nd time happened recently from my shopping experience with Best Buy through Memorial Day 2025 through 4th of July 2025. As a customer from my side to review the entire process of purchasing & delivery & installation cooperation with, There were many issues: 1, different departments or teams inside Best Buy were not cooperative enough to take care of what exactly their customers needs. I would say that Nobody cared about it. 2, Outside of Best Buy to cooperate with its delivery & installation contractors / partners, they made the big mistake and let the installers came to my house waiting for the delivery item coming many hours later. As a customer I did see it in advance when I got the initial scheduled messages from Best Buy and was trying to reach Best Buy In Home customer service team to switch both schedules prior 1 day. Unfortunately either team inside Best Buy nobody paid attention to it and let the bad things happening ~ end up they just told me that I have the choice to do returns & refunds ~ but who cares about I took my day off from my work and was waiting for the delivery and installation of new appliance to cook the meal for my entire family!! You know why ~ who’s the most loser? - Best Buy! Because as a customer I’ll never come back to shop from Best Buy again. I’m afraid of it ~ remember that I already had two times bad experience from Best Buy recently within 3 months period. 3, I made more than 10 times phone calls with different customer service lines and communicated with 2+ chat platforms throughout Best Buy at the day during the above process(In Home Service team, Geek Squad team, General Customer Service Team), each time either online chat or phone call they ask me to give them “my name, phone number, email address, physical address”, I remind them there are a lot of FRAUD threads happening through online and phone calls right now, they should review & get feedback to the management team to improve Best Bay customer service policy in order to protect customers privacy and put it on the calendar in priority immediately. Unfortunately nobody cared about it!!

Very slow service, the store is not even busy and employees are standing around talking.