Best Buy Glendora

Most helpful today

I second the other reviews that state that this is the worst Best Buy location I’ve been to, with terrible customer service and manager. The transaction was supposed to be straight forward. I was only picking up two products I bought online that were ready for me to pick up (as per the email I received) but I had to wait 40 minutes for them to "scan" the barcode in one of the products that was open box. I was the only person in line, no one else was waitingm and the whole time the employees and manager were clueless on how to find the info they needed. The manager ended up bypassing that scan by just making up a number. Why not doing that from the very beginning? But this didn't end here.. Before I took the product home, I checked with the manager herself to make sure the product had all its parts, which she assured me it had, as the only reason the product was listed "open box" was because it was used to be on display at the store, meaning it hadn;t been purchased by another customer. So you'd think that it still comes with all the parts and accessories, after all, best buy displays only the products but not the tiny accessories as they would obviously get stolen or lost It was only when I came back home that I noticed the product had 7 missing parts, and it was then that I realized the manager had 0 idea about the actual parts that were supposed to come with the product, to properly advice me before I take the product home. That is deceiving to the customers. And I'm mentioning this because the information online about the product was very ambiguous, so you would think that by checking with the manager you'd have a better insight. she probably just made that up as well, like she made up the number (after 40 minutes of failed attempts) for me to be able to take the product home (that I paid in advance on an online purchase and was supposed to be ready for pick up) The box they gave me the product in, was a disaster as well. very badly taped and showing signs of being broken (It wasn't even the actual box of the product) After I came back to the store, her only solution was to refund me or just credit me 40 bucks in store credit. Like, what for? The last thing I'll do is to purchase anything at that store again. Had I been the manager I would have offer the customer with another product for the exact same price the customer paid or an extra refund for the missing parts not listed. Visit on 10/29/25 in the late afternoon. I second the comments not recommend visiting this location or spending any money here.

We found what we needed quickly and easily with the help of the employees.

Worst Best Buy location I’ve been to. Not only poor customer service, but almost no knowledge whatsoever about the store/company policy. The manager working was completely clueless and made zero effort to help. Visit on after 5:00PM, 10/11/2025, for reference. Do not recommend visiting this location or spending any money here.