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Frequently Asked Questions About Best Buy Leesburg
How do I check product availability at the Leesburg Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Leesburg Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Leesburg stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Leesburg Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
3.9(1402 reviews)
Khan A
April 16, 2026
1 out of 5
Worst experience, I will never buy from Best Buy again. I bought a TV back in February. It was on sale. I was happy about it even and bought the warranty. I left on a trip and came back and I was able to unboxed it. I used it fine but when we turned it off, it never turned back on. Which makes no sense since it literally a few weeks old. I reached out and was told that I was outside of my 15 day window. I’m very busy and I work Full-time eventually , I was able to have geek squad since I had the war warranty they claim that it was damaged and had fallen which Definitely happen at the store as I had unboxed it and set it up. Because of the accidental damage that I had no responsibility. From my warranty was also worth nothing. I lost around $230. If any damage occurred it definitely happened at the store. The TV was not on the floor and was brought to me from the back. I wonder if the person who brought it dropped it or someone else either way I feel really scammed.
cal h
April 09, 2026
5 out of 5
Omar was a great help for helping me find something in my price range and exactly what I wanted. Omar also assisted me in every other question I asked and was very patient. Will be coming back in the future.
Brandon L
March 28, 2026
2 out of 5
Had a pretty decent selection but not a single person asked me if I needed help I was going to buy multiple TVs and a PC for my new home and all the mounts hardware needed new monitors and all the upgraded ram gpu a bunch of stuff i needed the fact I had not one person ask if we needed help but we walked around the front back and whole store past multiple employees and not a peep ill go to micro center and somewhere else to get my stuff
Response from Best Buy
March 29, 2026
Hello, Brandon,
We appreciate you taking the time to share your feedback regarding your recent visit to one of our stores. We'd like to ensure this feedback gets into the right hands. Please reach out to us through our social media channels on Instagram (https://bby.me/0gJzsU), X/Twitter (https://bby.me/JbBA7l) or Facebook (https://bby.me/US1RHz) with the details of your experience. Also add Google Review 136051. We look forward to hearing from you.
Jen
March 20, 2026
5 out of 5
I’m giving a 5 star review for the customer service we received from Marcus. Marcus helped us out with obtaining a stacking kit for our washer and dryer. Our appliances were delivered but could not be installed due to a missing stacking kit that was not sold to us at purchasing time. The third party delivery crew was not professional at all. We were very frustrated at first but luckily Marcus went out of his way to help us out. We truly appreciate his help and his effort to make the situation better.