Best Buy Leesburg

The worst! paid 2 years for Apple Care and when I tried to get our phone screen replaced they denied our contract. Even went to small claims court and they didn't show for hearing. They claim CTT corporation handles their legal. CTT does not answer their phone number and have no idea if they will show up in court this month. I've learned to just go to the Apple store in Reston.

Terrible Geek squad service. I went to fix my computer that got stuck in automatic recovery and they said they would take 1 to 2 days to fix it. Finally a week later it's ready and we pick it up. Got home to use it and half the keys are no longer functioning. You can't even call the store directly you get sent to a call center so now I have to go back into the store after visiting multiple times to try to retrieve my computer.

Best Buy is pretty cool. They allow price match on electronics from their competitors. Keep in mind that they price match with Costco, Target, Amazon and Walmart. However, price match is only offered if its from the direct wholesaler (i.e. Walmart, amazon etc) no third party sellers and they must have the electronics in stock and ships directly from the wholesaler. They also have great warranties for electronics at reasonable rates. You can purchase a warranty plan with Best Buy/Geek Squad which covers all electronics that you buy from Best Buy. In all my experience was great. Customer service was mediocre at best, although the sales reps wer re s knowledgeable they seem to be a bit reserved/shy.

I tried purchasing a switch, and no sales people were in the area so I walked up front, where several were clustered together. The sales person I spoke with refused to walk back to the floor model with me to answer questions I had about the item. His demeanor was exceptionally rude and dismissive, so we left.