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Best Buy Leesburg
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Frequently Asked Questions About Best Buy Leesburg
How do I check product availability at the Leesburg Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Leesburg Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Leesburg stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Leesburg Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
3.9(1308 reviews)
Red D
January 31, 2025
1 out of 5
I visited this store today to find chargers for my laptop and iPhone, as it's closer than the Apple Store. I was in a hurry, so I went straight to the charger section. Suddenly, a store employee rushed behind me, trying to get my attention. I informed him that I was looking for an Apple laptop charger, and he led me to the area, showing me three different options. I initially chose just the cord, but then asked to see another charger again. He retrieved it and showed it to me. However, when I touched the charger to inspect it closely, he tightened his grip on it, as if he thought I was going to steal it. I felt insulted and stereotyped by this behavior. Despite the uncomfortable experience, I purchased both chargers for $94.33. Unfortunately, I would not recommend this store due to the judgmental behavior of the staff, which made me feel uncomfortable and unwelcome.
Response from Best Buy
January 31, 2025
Hello, thank you for taking the time to reach out to us, and share your experience, here on Google. I also like to know that my in store shopping trips will be pleasant and efficient. Can you please reach out to us on Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), or Instagram (instagram.com/bestbuy) with the information below, as well as more detail about your experience, so that one of our specialists can continue documenting this for you? Please begin your message with "This is in regards to my Google Review 64761278".
Full Name
E-mail Address
Phone Number
Regards,
^Josh
Harry P
January 29, 2025
1 out of 5
Purchased 65" TCL television online and had it delivered. Upon opening the box, everything was fine up to a point. A deciding factor for the purchase was the adjustable stand which was to be included with the TV. No stand. Okay, call Best Buy and get the missing part. Spent three hours chatting with the Geek Squad and was told to come in and they would give me the part. Couldn't make it in due to my job and asked that they send the part. After a couple "not my job responses" and promises twice of follow up calls which never came, I called. The lady on the phone told me that the parts were not carried by the stores, but gave me a number to call the manufacturer, who very quickly sent a shipment out. Basically, very poor customer service from the Geek Squad online.
Response from Best Buy
January 30, 2025
Hey, Harry.
Thank you for providing your insight. Buying a new TV should be a pleasant experience. We would love to look into this further, and do what we can to help. If you still need assistance, you can connect with a live representative through one of the social media platforms listed below.
Facebook: @BestBuy
X: @BestBuySupport
Instagram: @BestBuy
When you message us, please include your full name, phone number, email, and reference your Google review number #64751392.
Regards,
^Jason
John T
January 27, 2025
3 out of 5
Small store with limited stock. Order online and pickup. Checkout is also shared with customer service so pray you don't have someone with a problem in front of you
Tre Y
January 06, 2025
1 out of 5
Rude racist try to tell me if I'm broke i won't be able to return without playing fee like i dont have the money if phone ain't broken or had problems in the past with the phone why said that most of the people had problems help me
Response from Best Buy
January 06, 2025
Hi Tre,
Thanks for sharing this review with us here. I'm concerned to hear about this experience that you had in our store, and this isn't what you should expect from us. We never want our customers to feel judged or uncomfortable when shopping with us. We'd like to discuss this further with you to ensure this is properly documented and addressed, and provide any further assistance that you need. If you'd like to do so, please feel free to reach out to us on one of our social media channels so a live agent can assist.
We can be reached on Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/bestbuy). Please include your full name, email address, phone number, and the Google Review #64649205.
Thanks,
^Caleb