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Frequently Asked Questions About Best Buy Leesburg
How do I check product availability at the Leesburg Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Leesburg Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Leesburg stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Leesburg Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
3.9(1366 reviews)
Stephen C
September 30, 2025
3 out of 5
Terrible phone support. Unable to talk to store directly. Phone center from India was only able to tell me what I already knew - product is in stock but they couldn't call the store and neither could i.
Changed from 1 star to 3 stars bcs the local staff was great and had item ready well within 1 hr time.phone tree is a terrible customer service.
Josh N
September 24, 2025
1 out of 5
Upon arriving for an Apple Care iPhone repair appointment made several days earlier, I was told I needed to make another appointment several days later because the ‘qualified’ technician was not available. Unfortunately for me, they never bothered to communicate this to me when the appointment was made, nor did they have the courtesy to let me know this information before taking the time away from work to make this appointment.
Response from Best Buy
September 24, 2025
Thank you for sharing, Josh. Having The Geek Squad look into your issues, is supposed to make these types of situations simple. This is not the experience we want for you, and we’d like to get this looked into further for you. First, we will need more details from you. Please message us through one of our social media channels below:
Instagram (https://bby.me/40eobp)
X/Twitter (https://bby.me/0bysr7)
Facebook (https://bby.me/c1mj3r)
Be sure to send the full details of your situation. Also add Google Review 47226. We look forward to hearing from you.
alyssa p
September 18, 2025
5 out of 5
The store gave me a positive experience.
JJ D
September 08, 2025
1 out of 5
The worst! paid 2 years for Apple Care and when I tried to get our phone screen replaced they denied our contract. Even went to small claims court and they didn't show for hearing. They claim CTT corporation handles their legal. CTT does not answer their phone number and have no idea if they will show up in court this month. I've learned to just go to the Apple store in Reston.
Response from Best Buy
September 08, 2025
Thanks for sharing this review with us here, JJ. We’re concerned to hear about this situation with your AppleCare plan and the screen repair you attempted to have done. We'd be happy to discuss this further with you to ensure this is documented and addressed properly . To do so, please feel free to reach out to us on one of our social media channels so our team can assist.
We can be reached on Facebook (https://bby.me/05sulj), Twitter/X (https://bby.me/jk431p), or Instagram (https://bby.me/z79xr2). Please also include the Google Review reference number #41110.