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Frequently Asked Questions About Best Buy Sherman

How do I check product availability at the Sherman Best Buy?
How do I check my order status?
My local Sherman Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Sherman stores’ holiday hours?

Recent Reviews

4.0
(2022 reviews)
Dana P
October 22, 2025
5 out of 5
My first experience with the Geek Squad and I cannot say enough good things! Clay helped me along with others behind the scene! Thank you so much!
Norma P
October 21, 2025
5 out of 5
Yes our go to place for lots of things: technology, camera items, even small appliances looking forward to go back
CaseyJones A
October 13, 2025
1 out of 5
This Best Buy always gives me issues and are so rude for no reason. I went today to see if I could return a phone case and IMMEDIATELY Denny at the front shook his head saying it wasn’t possible. He had no information on when I bought it, if I had a warranty or anything. He explained the policy and said after 15 days there’s nothing he can do but I can go get a receipt to check the date. I then explained it’s an otter box case with a warranty and he said I can get a proof of purchase receipt and reach out to otter box. I went to customer service and explained to the worker the situation and he was looking it up for me. Denny then rushed over to make sure that we were NOT being given a refund and said “yeah I already spoke to them over there” and started explaining the policy again. I was getting my receipt just as he instructed and he was acting like I was trying to trick someone else into giving me a refund. I don’t understand how people like Denny have customer service jobs and are so ignorant to common service standards.
Response from Best Buy
October 13, 2025
Hi, Thanks for sharing this review. We're concerned to hear about this experience that you had, and can understand your disappointment with the way you were treated. We'd be happy to discuss this further with you to ensure it is properly addressed. To do so, feel free to reach out to us via our social media channels on Facebook (https://bby.me/e45ip4), Twitter/X (https://bby.me/xexq5v), or Instagram (https://bby.me/rik0g8) so we can help out. Please include the Google Review reference number #55311 when reaching out.
Mary P
October 08, 2025
5 out of 5
Jaron was so very helpful to me. I had to come two different days, but he was very patient with me, and was very helpful with me getting a new phone. I would recommend to my friends and family to use Best Buy any time that it is needed.

About Best Buy Sherman

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