We ordered a dryer online and paid for the installation. When the driver got there, he was trying to scam us and charge us more fees. Even though I eventually got an apology from corporate, that did not resolve my issues. I still had to go an extra three days without a washer because of a shady delivery driver. I will personally never do business with Best Buy again
Response from Best Buy
September 12, 2025
Hi,
Thank you for taking the time to leave feedback for us regarding your recent interaction. I can understand wanting accurate information when getting an appliance installed.
So that we can better assist, please send us a private message on any of the following social media platforms: Facebook (https://bby.me/sbyr8b), X (https://bby.me/f12hft), or Instagram (https://bby.me/voba8c).
Be sure to mention “Google review #42429” in your social media message.
We look forward to assisting you!
They never answer for questions they keep you on the automated service that's poor customer service
Response from Best Buy
September 05, 2025
Hello, Neva,
Thank you for your review. Not finding the assistance you're looking for on the phone can be frustrating. If you are still in need of assistance, please send us a private message on social media. Please include Review 39891.
Our team would be happy to assist you on any of the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Go see Andrew…He provided outstanding service and is very knowledgable. He answered ALL of our questions with ease. He is very friendly and patient throughout our shopping trip.