This morning, when we walked in to Best Buy, we were greeted. They let us know if we needed anything to let them know we were shopping for a laptop for my husband‘s business needs. We got over to the Computers the sales rep was very unprofessional , Aggressive, rude and while my husband was scanning the QR code, she moved his hand out of the way so she could scan it first . We did not purchase one this morning however we did purchase one online this afternoon and will be picking it up .
Response from Best Buy
June 06, 2026
We always want to give a positive experience in our stores, and understand the frustration when you felt we did not deliver that. We'd like to ensure this feedback gets into the right hands and is documented here at our corporate offices. Please reach out to us in a private message on Facebook (https://bby.me/kHvJS5), Twitter/X (https://bby.me/lAE7Vy), or Instagram (https://bby.me/lDBsjm), and mention your Google review, 161637.
My second visit at best buy was great I returned the faulty phone without a problem the lady that tend to me was very nice and knowledgeable
Went into upgrade an iPad and look at some monitor options. In the process we were helped by Kai. Kai, was responsive, informed and educational. She asked all the right questions to ensure that all of our products solved all our needs. Highly recommend asking for Kai when you come in.
Their geek squad is pretty much useless. They can’t repair anything. And give you some long winded explanation as to why they can’t. Usually just some bullshit they make up. Don’t expect much from Best Buy. Other than a purchase that will become disposable.
Response from Best Buy
May 17, 2026
Hello. Thank you for your feedback. Our team would be glad to address your concerns and help assist. Please feel free to reach out to us on social media on any of the following: Facebook: @BestBuy, Instagram: @BestBuy, or Twitter/X: @BestBuy Support. When reaching out, please be sure to include Google Review number 153380.
Thanks!