It's weird, they seem to actually try...
A young lady at the Geek Squad desk, named Kaya, deserves higher than 5 if I have any input. I received an "alarm" notice that one of my computers was breached. Wouldn't shut off. I called the number they gave...I also grabbed my main computer and headed for Best Buy. It took her, Kaya, about 90 seconds to fix the problem and educate me....she was wonderful and kind.
Hailey was terrible!!! She rung me up. I was trying to answer the questions on the key pad, she just flipped the screen and answered it for me. She told me not to worry about it, it was just for the app. Im like....I wanted to set up the app, duh!?! Then asked me if I needed a bag🤣🤣. I had a ninja blender, yes ma'am I'd like a bag if its not too much to ask. She did something else, I cant remember but overall, she was a horrible experience
Response from Best Buy
January 20, 2026
Good evening,
Thanks for sharing your experience with us. We can understand having the cashier answering questions for you during the transaction and overall not providing a good experience, as expected, isn't welcome. We'd like to ensure that this is looked into further with you.
Feel free to send a private message on one of our social media platforms, Facebook (https://bby.me/r0zjjy), Twitter/X (https://bby.me/kor9oj), or Instagram (https://bby.me/ue6x1f). Please include a reference to your "Google review #107160" in your message to us.
Victoria
January 15, 2026
Will sell you full tea products and refuse to help