Had an extremely frustrating experience trying to return an open-box pair of AirPods. The serial number on the box didn’t match the one on the receipt, which wasn’t even my fault and instead of trying to help, the bigger white female employee handling my return gave me attitude and acted like I was trying to pull something shady. She kept going back and forth instead of actually trying to fix the issue.
Thankfully, the manager eventually stepped in and resolved everything within minutes. But honestly, it shouldn’t take a manager to do what basic customer service should handle smoothly. Wasted my time and left a bad impression overall.
Response from Best Buy
October 24, 2025
Hello Shawn,
Thanks for reaching out and providing your feedback. We are happy to hear that your return was resolved, but we are concerned to hear about your overall experience. We would like to learn more about this interaction. Can you contact us at one of your preferred social media links below? Just mention Google Review #59669 in a private message.
Facebook (https://bby.me/s1btwn)
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Thanks,
Nice location. Good amount of stock, plenty of people to assist you