Best Buy Midtown Manhattan (44th And 5th)

Alan at the geek squad was really wonderful and helped me with everything. Couldn't have gotten better service

Muy mala atención al público. Sin interés. Buenos precios si, pero no compre por sus malos tratos

Auril is the Best. She's really nice and found the right phone for me. Thanks Auril :)

I went into Best Buy to have my phone repaired, and unfortunately, the customer service experience was extremely disappointing. When I originally made my appointment over the phone, I was given one price. When I arrived at the store, I was told I would have to pay more than what I had initially been quoted. The employee I dealt with was not helpful or accommodating when I tried to understand the difference. The overall attitude and customer service were very poor. He came across as if he genuinely did not want to be there and showed very little patience, kindness, or compassion toward customers. I also witnessed him turning customers away even though the store was practically empty. I ultimately left without having my phone repaired, which was incredibly frustrating after taking the time to make an appointment and come into the store. I understand that employees have difficult days, but customers should still be treated with basic courtesy and respect. This experience was far below what I would expect from Best Buy, and I hope management takes this feedback seriously.