Liliana F
November 20, 2024
Es muy difícil conseguir asesoramiento de los empleados
Response from Best Buy
November 20, 2024
Agradezco que hayas tomado el tiempo de compartir sus comentarios sobre su visita, Liliana. Nos gustaría asegurarnos de que estos comentarios lleguen a las manos adecuadas. Comunícate con nosotros a través de nuestros canales de redes sociales en Instagram (https://www.instagram.com/thisisbestbuy/), Twitter (https://twitter.com/BestBuySupport) o Facebook (https://www.facebook.com/bestbuy) con los detalles de su situación, su nombre completo, número de teléfono, correo electrónico y la dirección de la tienda visitada. También añada Google Review en Español 64450427. Esperamos su mensaje.
Atentamente,
^Deysha
Valerio D
November 20, 2024
There's not much choice of brands but the shop is okay
The WORST experience I’ve ever got in a store. From the moment I’ve mentioned I did not want BestBuy memberships/plans, the seller was absolutely unprofessional and stopped being polite. I used Gift Cards to pay my product and then it became a nightmare. I couldn’t believe how unprofessional the whole experience was. RUN from this store if you can.
Response from Best Buy
November 20, 2024
Hi there, João,
Thanks for taking the time to leave a review here on Google. This is far from the feedback that we strive to hear from our customers.
If you require additional assistance, please reach out to us via social media. Our team would be happy to assist you on any of the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Kindly mention the phrase “Google Review, Convo #64447517” when reaching out on social media.
Regards,
^Ravi
I will not buy from this place again. A Lenovo laptop arrived damaged and I have bought many and I have really received treatment from the security staff who are obviously uneducated and uneducated, very rude. It seems that the owners do not care about the customer, but only about making money and believing themselves to be what they will never be.
Response from Best Buy
November 19, 2024
Hello Johan,
Thank you for review. I can certainly understand your frustration with receiving a damaged product. We never want our customers to feel like they were not treated fairly. I'm disapointed that this was your experience.
I'd like to ensure this is looked into further. Feel free to send a private message on one of our social media platforms, Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), or Instagram (instagram.com/bestbuy), with your full name, phone number, email address, and details regarding your visit, including the location, date, and approximate time. If you can also include, Google Review in your message, it'd be appreciated.
Regards,
^Kristy