Frequently Asked Questions About Best Buy Cortlandt
How do I check product availability at the Cortlandt Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Cortlandt Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Cortlandt stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Cortlandt Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(1276 reviews)
Christileen F
November 15, 2024
1 out of 5
Do not come here if your not ready to spend 2 hours waiting for someone to assist you!! Customer service sucks...2 workers for a huge store...its a pity I have to give a star to post it...they deserve none!!!
Response from Best Buy
November 15, 2024
Hello,
Thanks for taking the time to leave your feedback here. It's unfortunate that your experience did not meet the level of customer service we've come to expect. We understand how frustrating it can be to not get the help you need.
We would love to get some more information about the experience you've had and the store you visited. Please reach out to a live representative by sending a private message to the official Best Buy page on any social media platform. You may use the Google Review number #64430572 as reference.
Twitter(X): https://twitter.com/bestbuy
Facebook: https://www.facebook.com/bestbuy
Instagram: http://instagram.com/bestbuy
Best,
^Kadian
Sal S
November 12, 2024
1 out of 5
Horrible experience. Do not go to this store. They have nobody to help you out even if you know what to buy. Expect to wait half hour for someone to come for help in empty store. Looks like they don’t want to sell
Response from Best Buy
November 12, 2024
Hello, Sal,
Thank you for reaching out, and for taking the time to share your experience here with us. We strive to make all of our customers feel welcomed and appreciated in the store, and understand how we would feel in this situation. We would be happy to document any feedback you may have. Please send a private message or DM to our team using one of our official Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/BestBuy) accounts with your full name, phone number, email address, and the location in which your visit took place along with this review number: 64418724
regards,
^Brandon
Ernan C
November 09, 2024
4 out of 5
Very helpful people work in this place. The membership is awesome. We definitely recommend this store to shoping
Ron
October 21, 2024
1 out of 5
Don't buy televisions from Best Buy. Ever. You have much better options, with much better service and customer care.
Response from Best Buy
October 21, 2024
Hello, Ron,
Your Google my Business Feedback is appreciated. Not receiving that award winning customer service Best Buy is known to provide is frustrating. We would like to hear about your shopping experience, here at the corporate office.
Please reach out through social media with the links provided. When you are reaching out mention "Google Review 643336471", provide details about your review, along with your full name, email, and phone number.
Facebook (http://facebook.com/BestBuy)
Twitter/X (http://twitter.com/BestBuySupport)
Instagram (http://instagram.com/BestBuy)
Here to assist,
^Jay