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Best Buy Cortlandt
Services Offered
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Frequently Asked Questions About Best Buy Cortlandt
How do I check product availability at the Cortlandt Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Cortlandt Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Cortlandt stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Cortlandt Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(1322 reviews)
Rich R
July 18, 2025
1 out of 5
Ordered a laptop online during a sale for $400 off with ship to this store. Got notification it was ready for pickup. Went to get it and order was canceled, with some story about an ups problem that damaged a bunch of laptops. Store can’t do anything to honor the price and said call corporate.
I called the 800 number, they can’t help either. Got a case number and was told I’d get a call back from a supervisor “today”, but didn’t. Called back with case number and asked for supervisor, but got routed to someone else who couldn’t help me.
What’s the point of ship to store if the store can’t do anything to ensure I receive the item, or order another at the discounted price? I should have just had it shipped to my home if that’s the case.
For all I know someone stole it off the truck. I’m a rewards member and shop here all the time. I’ll never order to store again and will just use Amazon or walmart from now on. Horrible experience and complete lack of accountability. Not only should they honor my discount but I should get a gift card for the 5 hours i’ve had to spend trying to resolve this.
Response from Best Buy
July 18, 2025
Hi, Rich,
Thank you for your review. It's genuinely concerning when an order doesn't arrive as expected. While this is absolutely not the experience we want for any of our customers, we understand that some situations are simply beyond our direct control.
We'd be happy to provide the support you need and assist with any concerns you may have. Feel free to reach out to us in a DM or private message on Facebook at https://bby.me/es5rgb, Instagram at https://bby.me/fcr62b, or Twitter/X at https://bby.me/txokyk. Be sure to mention your Google review 17464.
Best regards,
^Pre
Liliana M
July 13, 2025
5 out of 5
Excelent service
Enrique C
June 28, 2025
5 out of 5
Very nice 👌 👍
amarilis G
June 25, 2025
5 out of 5
Lo recomiendo connpwesona muy amable