Best Buy City Of Industry

All the people at the service center are rude. Why can't I return the product I bought in Texas? I meet the return policy. This is why Best Buy is getting worse and worse.

服务很好，产品很齐全

Extremely Poor Customer Service – Felt Like a Criminal I recently visited Best Buy to exchange a brand new iPad that had a noticeable dead pixel on the screen. From the moment I approached the customer service desk, I was treated with suspicion and hostility. Three employees confronted me, and instead of helping or showing any concern about the issue, they interrogated me as if I were doing something wrong. I pointed out the screen defect, but none of them even looked at the device. They just kept repeating “Where?” with stern faces, making me feel more like a criminal than a customer. This is not the kind of experience anyone should have when seeking help with a legitimate product issue. The employees clearly lacked proper training in both product evaluation and basic customer service. It was unprofessional, uncomfortable, and deeply disappointing. Best Buy seriously needs to improve its staff training and remind employees that they are there to assist—not accuse—customers.

Have a choice so much