Great store.... but it was the electronics, specifically car radio installer that impressed. What a great guy! I'll use him as long as he's there! Actually won't use anyone else!
Purchased a cell phone screen protector. Mary in the customer service area was a delight to deal with. Great customer service. Much appreciated. And my order came in a few days early which was a bonus. Thanks.
Went to pick up my online order the lady at customer service Mary was not very polite. Was told it could be hours til my order is ready I live a hour and a half away so I was a little frustrated because online doesn’t say a certain time. If trucks don’t come til a certain time then maybe out that as a possibility for a later order that day. Left to go home got an e mail my order was ready. Had to drive back to grand island went inside to get order and use the restrooms. My son said there was mold on the urinal and in the women’s only one stall was available. Sad this is the only close store to me maybe online shopping is better, but sad!
Response from Best Buy
August 12, 2025
Hello there, Jessica!
Thank you for taking the time to reach out on Google with a review. We definitely understand the importance of friendly and professional support in store. We would love to hear any feedback you may have and provide assistance if possible. To get started, please reach out privately on social media with your name, phone number, and email. Please mention Google Review #28293 in your message. You can find us here:
Facebook (https://bby.me/lqoy62)
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Thank you for your patience!
Sincerely,
^Ryan
Has a lot to offer, but I can easily find the same and more online for a better price. The employees were not too helpful and didn’t seem to know what I was asking for when I requested help, or try to seek help from another employee. It was also a very loud environment. I don’t think I had one employee approach me to ask me if I needed help the entire 20-25 minutes that I wandered the store, before leaving, fed up, because the employee I asked for help didn’t know what I was talking about.