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Best Buy Mansfield
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Frequently Asked Questions About Best Buy Mansfield
How do I check product availability at the Mansfield Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Mansfield Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Mansfield stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Mansfield Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(2318 reviews)
O 0
October 21, 2025
5 out of 5
I went to the location in Mansfield, Texas and the Gentleman Romeo was absolutely helpful. I needed to get knowledge on the best cameras and get all the security cameras purchased for my home all at once.
This was quick and easy.
Penryn Y
October 19, 2025
2 out of 5
On a recent visit, I overheard a red-haired employee (I think she was a manager) berating a fellow employee about the way they greeted us. The way the employee greeted us was perfectly fine. I was more put off by the way the lady spoke to the employee.
Response from Best Buy
October 20, 2025
We appreciate you taking the time to share your feedback regarding your recent visit to one of our stores, Penryn. We'd like to ensure this feedback gets into the right hands. Please message us through our social media channels on Instagram (https://bby.me/3biz90), X/Twitter (https://bby.me/3rznig) or Facebook (https://bby.me/0fe0z8) with the full details of your experience. Also add Google Review 58063. We look forward to hearing from you.
t m
October 10, 2025
1 out of 5
Purchased a tv 10-6-25 for pick up. Set up tv on 10-7-25. Realizing it was defective I called the store. Turns out they no longer take physical calls EVER at any location at all!!!!! They don’t even accept calls AT ALL til after 10am. WHAT!!! So I spend two hours talking to a different country dealing with the standard copy and paste dehumanizing responses. I am advised to exchange the TV (it was a one day sale) but call the location to verify inventory. Why would they advise me to call knowing I cannot??? I was told there would be limited quantities so I thought I would call the store and have them set one aside for exchange…impossible request!!! I drove from store to store after getting wrong information repeatedly! I have a broken arm and asked for assistance getting the defective unit inside the store. NOPE! There are 10 capable people standing around conversing but not one could help me. None of them had this thing in stock so I inevitably had to have it shipped. The customer service has gone completely downhill and they use copy and paste call centers in other countries. Please save your sanity and shop elsewhere. The way this was handled is disgraceful!
Amanda N
October 08, 2025
5 out of 5
I had a situation with a tv and went here and the manager Kahree was amazing and did everything he could to help us and he was able to resolve our issue. I’m all about customer service/satisfaction and Kahree was top notch. I will definitely keep shopping here because they value and take care of their customers.