After frustrating experiences at the Arlington Best Buy, I had the exact opposite with the Mansfield Best Buy. Several guys were waiting at the front door, just waiting to help customers. I was lucky enough to get Caden to help me. I am 70+ so I had lots of questions about a new printer. Caden was not only patient and respectful, but also knowledgeable about all the brands of available printers. We found just the right printer to meet all our needs because Caden LISTENED to me. It was delivered today! Thank you, Caden!
Cindy W.
Ashlyn S
February 15, 2026
Yall need to up your game. Multiple employees asked the same thing, no help. Only one actually took the one minute to search and see what we were looking for. This is why Burleson is kicking yalls butt with service.
I was purchasing Pokemon Sleeves today and worker only allowing one pack per person. The policy said 4-8 sleeves per customer and he lied said that one per person.. This need to be addressed from Management to employees on the policy on this behalf
Response from Best Buy
February 12, 2026
Hello,
Thank you for reaching out with your concern on the purchase limits imposed in store. We understand that not being able to purchase as many as you would expect can be difficult. We would be glad to look into your experience. Please note that stores are allowed to limit quantities for fairness depending on inventory available. Please reach out to us on any of our social media profiles below with Review 116460 for support.
Facebook (https://bby.me/5sks2j)
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Useless. No customer service. Phone calls are now answered by AI.
Response from Best Buy
February 12, 2026
Hello, Loid,
Thank you for taking the time to leave a review. It can be frustrating when you aren't able to connect with someone to help you. If you are still in need of assistance or want to formally document your experience with our phone team, please send a message on social media. Please include Google Review 116394 in the message.
Our team would be happy to assist you on any of the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport