Frequently Asked Questions About Best Buy Big Flats
How do I check product availability at the Big Flats Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Big Flats Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Big Flats stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Big Flats Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(1465 reviews)
Lake K
November 19, 2024
5 out of 5
It's fine, as Best Buy's go.
Rob W
November 08, 2024
5 out of 5
Best place for electronics.
Thomas B
November 05, 2024
4 out of 5
Parole friendly environment and good variety of electronics. I recommend it.
Emily F
November 01, 2024
2 out of 5
Customer service is pretty non existent. Stood around to check out as multiple staff stand 20 feet away and chat. Finally one of the staff that walked by 10 times came up to tell someone else to help us. Lots of items do not have prices. The only reason it's not 1 star is due to the availability of products I needed.
Response from Best Buy
November 02, 2024
Hello, Emily,
Thanks for taking the time to leave a review here on Google. This is far from the experience we want our customers to have when shopping at their local Best Buy.
If you require additional assistance, please reach out to us via social media. Our team would be happy to assist you on any of the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Kindly mention the phrase “Google Review, Convo #64378435” when reaching out on social media.
Regards,
^Ravi