Frequently Asked Questions About Best Buy Big Flats
How do I check product availability at the Big Flats Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Big Flats Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Big Flats stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Big Flats Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(1530 reviews)
Jacob P
July 15, 2025
5 out of 5
Nice store
Kim S
July 14, 2025
3 out of 5
The store itself is ok but, the girl employee that sits outside every day and coughs and spits loogies all over the ground is absolutely disgusting! No one wants to walk in that crap!
Response from Best Buy
July 14, 2025
Hello, Kim.
Thanks for sharing your experience with us here on Google. We know how important it is to shop at a clean and comfortable environment. If you would like, you can always reach out to one of our live representatives through one of the social media platforms below. Make sure to include your full name, email address, and phone number. It is also helpful to include your Google Review number, which is 15583.
Facebook: @BestBuy
X: @BestBuySupport
Instagram: @BestBuy
Cheers,
^ Jason
Kevin G
June 20, 2025
1 out of 5
The big flats it sucks for help when you stand there at the desk and the work just stands there look at you and then he leans over one of the other texts shoulder .I saw a female worker there and I asked her to send someone over to see if I could get some help it never showed up after waiting about 5 minutes I told her to forget it and this is not the first time it happened