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Frequently Asked Questions About Best Buy Big Flats

How do I check product availability at the Big Flats Best Buy?
How do I check my order status?
My local Big Flats Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Big Flats stores’ holiday hours?

Recent Reviews

4.0
(1508 reviews)
Victoria S
April 05, 2025
5 out of 5
Sales girl was super awesome! Bought a 55" samsung tv and sound bar!
Janet S
March 20, 2025
3 out of 5
The Geek Squad saved my computer!
Jacob K
March 18, 2025
1 out of 5
Out of the seven employees I saw in the store three were standing at front door for theft deterrent, onewas helping customer and rest were not doing a damn thing. I came to store willing to drop 2000$ and ended walking out after 45 mins not purchasing anything. I was only approached by one employee, and they were looking for someone else. Horrible experience and I don't usually complain
Response from Best Buy
March 18, 2025
Hello Jacob, Thanks for reaching out and providing your feedback. We are saddened to hear that you had a negative experience with us. We would love to document your experience and help any way we can. We'd like the chance to follow up on this. To continue, please contact us on Facebook (http://facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) for further support. Please start your message with "This is in regard to my Google review: 64940199" and share your full name, email, and phone number. Thanks, ^Vanessa
Tammy M
March 08, 2025
1 out of 5
Worst experience in my whole life. Called customer service twice. Total protection plan is joke!!! As is your customer service!
Response from Best Buy
March 08, 2025
Good Afternoon, Tammy. Thank you for leaving a Google Review. We appreciate your feedback, though we wish you had a better experience. We'd like to hear more about it and assist if possible. Please reach out to us on our Social Media pages, so one of our specialist can work with you. Please be sure to add "Google Review:64903480" for reference. You can find us here: Twitter(X): https://twitter.com/bestbuy Facebook: https://www.facebook.com/bestbuy Instagram: http://instagram.com/bestbuy Kind Regards, ^Trey

About Best Buy Big Flats

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