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Frequently Asked Questions About Best Buy Big Flats

How do I check product availability at the Big Flats Best Buy?
How do I check my order status?
My local Big Flats Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Big Flats stores’ holiday hours?

Recent Reviews

4.0
(1557 reviews)
Kevin G
November 29, 2025
1 out of 5
Absolutely incompetent staff that talked down to me about my purchase, telling me what a terrible product it was. How ridiculous can an employee be?!?! They did NOT have my order ready in the hour they stated to me via email. And did absolutely nothing to help me when I arrived to fulfill the order. Just "we haven't received the order yet." Bull. Just too lazy to help a fellow human out. I have to go back tomorrow to get my order because they are too lazy and incompetent to understand what customer service is. Ridiculous!!!
Doug B
November 28, 2025
1 out of 5
Received an email at 10:30 saying our installation had been cancelled due to a “conflict”. Customer service apologized and rescheduled the install for 11/28. Yesterday while having our family thanksgiving meal, I received a phone call from the installer cancelling today’s installation. I will never buy anything from Best Buy again. Don’t use them!!!’
Doug B
November 28, 2025
1 out of 5
Horrible service! I purchased a combo oven/microwave 10/31. Installation was scheduled for 11/18 between 10:00 and 1:00. Got up early to make sure everything was ready, but at 10:30 while we were waiting for the install team, I received an em
Response from Best Buy
November 28, 2025
Hello, Thanks for sharing this with us. We can understand waiting for your delivery and having it not arrive, isn't ideal. We'd be happy to look into this further with you. Please send a private message on one of our social media platforms, Facebook (https://bby.me/knyw8x), Twitter/X (https://bby.me/2qy6su), or Instagram (https://bby.me/boepcd), and refer to your "Google review #76791".
Danielle W
November 19, 2025
5 out of 5
Although some of the products can be found at other local stores for a lower price the staff is always willing to help to the best of their abilities every time I've visited.

About Best Buy Big Flats

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