I had an excellent experience at Best Buy in the computer department and wanted to recognize Jack F.
He took the time to walk me through a few laptop options I shared interest in and clearly explained the differences between each one, including performance, storage, and pricing. What really stood out was how he also broke down the different plans and offers in a way that was easy to understand, without ever being pushy.
I never felt rushed or pressured, which left me feeling confident in my decision. It’s rare to find someone who is both knowledgeable and genuinely focused on helping the customer make the right choice.
His level of service absolutely deserved recognition. Best Buy is lucky to have employees like him!
The best customer service. And thier employees know thier stuff. Eager to help and knowledgeable. Highly recommend!
Hands down worst customer experience. Everyone is rushed and dismissive. You’re somehow making their day worse by coming in. It would be worth revisiting customer experience training with your front line employees.
Response from Best Buy
April 16, 2026
Getting help in our stores should be easy and pleasant, and we understand the frustration when you felt we missed the mark. We'd like to ensure this feedback gets into the right hands and is documented here at our corporate offices. Please reach out to us in a private message on Facebook (https://bby.me/XB1s8q), Twitter/X (https://bby.me/hI39M8), or Instagram (https://bby.me/6Hoc1O), and mention your Google review, 142324.
Adittya was amazing and actually knew what he was talking about. Deserves more attention fsfs.