Payton is the only one in the store that knew anything… helped us find what we needed and checked us out
Nobody else knew where the products were or bothered to help. They ran when they saw us coming
Payton went above and beyond. 5 stars for him
Lavelle L
September 24, 2025
I would heed the warnings about the lack of good service here. The inability to get help due to the lack of staff is infuriating. It doesn't seem to matter when I go in, a random Wednesday afternoon or a busy Saturday. As a tech enthusiast, I rarely need to actually talk to someone about what I need. I usually know I just need someone to get it for me . It is just about impossible to get any sort of help. I've been a Best Buy credit card holder for years and have spent tens of thousands of dollars here. But I've slowly, but surely started to make the transition to Micro Center. Pity because I really like the rewards program at Best Buy.
Edit: Response to Best Buy.
First, you spelled my name wrong and second I don't have any of those social media platforms.
Response from Best Buy
September 24, 2025
Hello, Lavella,
Thank you for leaving us a detailed review. It saddens me to hear that your recent experience was not a positive one, especially when visiting your local Best Buy store for product assistance. I can certainly understand needing attentive customer service. We appreciate your feedback, and would like to formally document your experience. Please reach out to us via social media. Our team will be happy to assist you on the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Kindly mention the phrase “Google Review, Convo #47145” when reaching out on social media.
Thank you,
^Ruby
Cameron in Geek squad was big help. He took me early for my appointment and fixed my computer problem quickly, professionally and friendly. This location will earn all my business.