I had a fantastic experience at Best Buy thanks to Jude and Ayo! They were incredibly helpful, knowledgeable, and patient while guiding me through different headphone options. With their expert advice, I ended up choosing the Sony WH-1000XM5, and I couldn’t be happier. The sound quality is amazing, and the noise-cancellation is next-level. Jude and Ayo made the whole process smooth and easy—truly outstanding customer service. Big shoutout to both
Hard to get someone to help but when they do it’s all good.
Terrible customer service 😑.
Response from Best Buy
March 31, 2025
Hi, Mike,
Thanks for taking the time to leave your feedback here. It's unfortunate that your experience did not meet the level of customer service we expected. We would like to get some more information about the experience you've had and the store you visited. Please reach out to a live representative by sending a private message to the official Best Buy page on any social media platform. You may use the Google Review number #64987954 as reference.
X: https://x.com/bestbuy
Facebook: https://www.facebook.com/bestbuy
Instagram: http://instagram.com/bestbuy
Best,
^Kadian
Great customer service. Knowledgeable staff.