Best Buy Hawthorne

Padrão Best Buy tanto na organização como disponibilidade de produtos

Fast service and good customer service

(Note: this is for the third party At&T salesmen not direct best buy employees) My experience at Best Buy with AT&T sales rep Hirad was a masterclass in deception and incompetence. He sold me a fraudulent 5-line plan with blatant lies: -Promised a "seamless" switch from Spectrum for $250/month (2 new phones, Wi-Fi, full buyout of old devices). -Never mentioned or knew about the 90-day Spectrum requirement that i didn't find out till spectrum notified me (I was only at 30 days). -Canceled my Spectrum plan without consent, triggering a $3,000 immediate payoff demand to unlock my phones. -didn't find out until hours of being on the phone with multiple representatives that  3 of my lines would be useless for 60 days while waiting for reimbursement—stranding my family without phones for work and school which were urgently needed. But the nightmare only got worse when I tried fixing it: -All AT&T employees were clueless, including Hirad’s manager, Ahmad. I witness firsthand Hirad argue on the phone with AT&T customer service—while she blamed and shamed all the best buy all the best buy at&t employees for not doing their job in assisting me with my situation -Not even Ahmad’s boss would help, forcing us to drive to a total of 3 AT&T store—where nobody knew how to fix Hirad’s mess. -Ahmad refused calls from me and other managers—zero accountability. This isn’t just bad service—it’s fraudulent sales tactics, gross negligence, and a complete failure by AT&T and Best Buy to train or supervise their staff. I went 7 days withought phones when my family and i so desperatily needed them I lost not only gas, but money, time, and sanity because of their lies. I urgently advise consumers DO NOT TRUST THEM.

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