Best Buy Sw Las Vegas

Best Buy is an overall great store. They have amazing deals if you search and their membership benefits are what keep me shopping here. However, this location specifically was giving me such grief over a return I bought from Best Buy online (not a third party vendor). He immediately was questioning me why I wanted to return my items after Christmas and “my family didn’t want them” or “I changed my mind” was not a good enough answer for the employee I was dealing with. At any other store, I have never had any issues with returns of any kind, especially after becoming a Best Buy total plus member. I attempted to return some Ear buds that I purchased for my step father which were brand new and unopened. He scanned my barcode from the app then proceeded to open the headphones since he appeared to think I altered them in some way. After opening them he told me that the serial number didn’t match any best buy in the entire country and he couldn’t issue my refund. IVE ONLY EVER BOUGHT THESE FROM BEST BUY WITH THE RECEIPTS TO MATCH SO HOW DOES THAT MAKE ANY SENSE!? The next 2 items he allowed me to return but not without first opening and examining the contents of every single little item. I understand if something has been opened that they need to verify, but if it’s a brand new unopened item, he’s just making what could be sold as new, into open box items. Long story short, I now have to ship my return in because of this employee which will take about 30 days according to Best Buy’s policy. Overall terrible experience with this individual and this store. Created a huge line behind me because of this and told me I’m trying to return counterfeit goods to “his store”. Their app and a different store are the only places I’ll be doing any business with going forward.

Very helpful employees. They helped me find what I was looking for and had the items waiting for me at the checkout.

Picked up a new TV from this location about a week ago. No one helped take the TV out. I stayed outside in the car and my wife went in to get it. (I bought a TV from another location off Maryland a few months ago and they brought it out to me and even put it in my car. I was jaw dropped to see her coming out with the TV. The nerve of this place

Love this store and all best buy stores.