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Frequently Asked Questions About Best Buy Homewood
How do I check product availability at the Homewood Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Homewood Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Homewood stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Homewood Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(2661 reviews)
Ivy D
March 30, 2025
1 out of 5
I have been a Best Buy customer for years, spending a significant amount on electronics. Unfortunately, this location’s customer service is severely lacking mostly due to the manager, ESTHER. She is very rude, has terrible customer service and, from my experience, I believe I was discriminated against. If you choose to work at a store, you should know how to speak to a customer without being rude and condescending. With all the theft that goes on in stores, she should welcome customers who are there to actually make a purchase.
Response from Best Buy
March 31, 2025
Hello,
Thanks for taking the time to share your feedback with us. I understand being treated in this way by a manager, isn't a welcoming experience. I'd like to have our corporate team look into this with you.
Feel free to send a private message on one of our social media platforms, Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), or Instagram (instagram.com/bestbuy), with your full name, phone number, email address, and details about your visit, including the location, date, and approximate time. Please also refer to your "Google review 64987409" in your message to us.
Sincerely,
^Melissa
Brianna M
March 17, 2025
5 out of 5
I worked with Catherine and she was amazing to work with very knowledgeable about my item I was purchasing very professional. Give her a raise
xgrassyx
March 09, 2025
5 out of 5
Omg employees were very helpful and attentive. I just wish there was a location much closer to my house.
latisha c
March 02, 2025
2 out of 5
Every time I go to this Best buy there are people sometimes do not know what they be talking about
Response from Best Buy
March 02, 2025
Hello there, Latisha!
Thank you for taking the time to reach out on Google with a review. We are dedicated to providing friendly and knowledgable service in store to ensure you always shop with confidence. In a situation similar to the one you have detailed, I would also look for support. We would love to hear any feedback you may have and provide assistance if possible. To get started, please reach out privately on social media with your name, phone number, and email. Please mention Google Review 64881408 in your message. You can find us here:
Facebook (http://Facebook.com/BestBuy)
Twitter/X (http://Twitter.com/BestBuySupport)
Instagram (http://Instagram.com/BestBuy)
We hope to hear from you!
Kind regards,
^Ryan