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Frequently Asked Questions About Best Buy Homewood
How do I check product availability at the Homewood Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Homewood Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Homewood stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Homewood Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(2753 reviews)
Mark S
October 02, 2025
1 out of 5
Very disappointed and almost offended at the response of sales associate at Homewood IL location.I returned to store to ask about loss and theft protection for purchase of power beats pro 2. Sales associate named Tiffany told me that Apple care + did not cover that. And confirmed with Geek squad technician. And said "I knew it didn't I don't know why I second guessed myself " then technician said that could be purchased through Apple care directly. Sales rep Tiffany at Homewood IL .
Is rude and unprofessional . I have been a best buy customer for very long time all my tech comes from them. I spend thousands literally. I'm disappointed with her sad service.
Response from Best Buy
October 02, 2025
Hello. Thank you for sharing your experience, as this is not the customer experience we aim to provide. We would be glad to assist as well as answer any questions you may have. If you have a moment, please reach out to us Facebook (https://bby.me/epvfc5), Twitter/X (https://bby.me/1hr67w), or Instagram (https://bby.me/rkcgdn). When reaching out, please also include Google Review number 50918. Thanks!
CeCe
October 02, 2025
4 out of 5
I needed a camera for my laptop and was unsure which to purchase
Customer service was excellent!
Pamela J
September 27, 2025
4 out of 5
They have most everything Electronic. Short wait for staff assistance. Free parking in lot.
Sandra H
September 12, 2025
4 out of 5
The store has a variety of products. However, the customer service needs improvement. It takes too long to get waited on.