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Frequently Asked Questions About Best Buy Homewood
How do I check product availability at the Homewood Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Homewood Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Homewood stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Homewood Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(2671 reviews)
Lisa R
April 23, 2025
1 out of 5
Geek squad person was No help Rude I told him I had no knowledge how to transfer from old phone to new I’m 70 and needed help told me I needed to this that and the other before he could help me he didn’t seem to get that if this old lady knew how to do these things I wouldn’t need his help Will never go to Best Buy again for help! Very DISAPPOINTED!
Phil B
April 15, 2025
1 out of 5
How do I keep Pandora on while I see my maps like it used to be
Response from Best Buy
April 16, 2025
Hello, thank you for taking the time to reach out to us, and share your experience, here on Google. I also like to listen to music while I am driving. The Pandora support team should be able to assist in getting this functionality returned to you! I have provided a link to contact that team below!
Pandora Support - https://help.pandora.com/s/contactsupport?language=en_US
Regards,
^Josh
Da l
April 15, 2025
1 out of 5
The service I received from Ester (store manager ) well nothing near 100% customer service with a yes attitude! Now Amiri and queen on the other hand understands what going the extra mile is ! They understand what L.A.S.T is (Listen apologies satisfied Thank) . Ester never even displayed a small as the store manager! I will never shop here again. (Been a customer here for 6years )
Response from Best Buy
April 15, 2025
Good Evening, Chrishaun.
Thank you for leaving a Google Review. We appreciate your feedback, though we wish you had a better experience. We'd like to hear more about it and assist if possible. Please reach out to us on our Social Media pages, so one of our specialist can work with you. Please be sure to add "Google Review:65045430" for reference. You can find us here:
Twitter(X):
https://twitter.com/bestbuy
Facebook:
https://www.facebook.com/bestbuy
Instagram:
http://instagram.com/bestbuy
Kind Regards,
^Trey
Arnita R
April 11, 2025
3 out of 5
Best Buy - Homewood has the worst customer service. I always get the run around whenever I go there.
Response from Best Buy
April 11, 2025
Hello, Arnita,
Thank you for taking the time to leave your feedback with us, as we take it seriously, and rely on it to find ways to improve our processes and services. We would like to formally document your experience, and do what we can to further assist you. If you have a minute, please reach out us to in a private message or DM on Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/bestbuy). When you message us, please include your full name, phone number, email, and a copy of your Google review number #65033029. We look forward to working with you.
Regards,
^Aaron