Seriously has anyone actually found what they were looking for in store its the ultimate waste of time going there
Response from Best Buy
July 14, 2026
We understand the frustration when you were unable to find what you were looking for when visiting us. We'd like to ensure this feedback gets into the right hands and is documented here at our corporate offices. Please reach out to us in a private message on Facebook (https://bby.me/uDRZ9a), Twitter/X (https://bby.me/XeQD7D), or Instagram (https://bby.me/mYrb5U), and mention your Google review, 187555.
Staff is friendly and helpful. The store is clean and well organized.
It's like nobody worked here. I went to the desk and I asked for help in the audio section. I stood there 15 minutes. I went over and I found an Alexa that I wanted to purchase and I went to the one register that was open, and I stood in there. In line for another 15 minutes, while the cashier talked on the phone to somebody. As another customer was waiting in front of me.Horrible
Response from Best Buy
July 08, 2026
Good Evening, James,
We definitely understand how you are feeling after waiting for assistance, which you did not receive. We would be happy to review this situation in depth with you. Please contact our team by sending us a private message on social media that includes your Google review case ID: #184830.
- Facebook (https://bby.me/Fm5OtU)
- Twitter/X (https://bby.me/w8pVUt)
- Instagram (https://bby.me/kWRpGE)
Strong analysis and diagnostics pertaining to my question and computer issue.