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Best Buy Durham Southpoint
Services Offered
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Frequently Asked Questions About Best Buy Durham Southpoint
How do I check product availability at the Durham Southpoint Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Durham Southpoint Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Durham Southpoint stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Durham Southpoint Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(2323 reviews)
Manish A
July 11, 2026
1 out of 5
The most incompetent staff. They can't even get an order correct or delivery correct or install correct. Asking fior my refund on the entirw order.
Response from Best Buy
July 11, 2026
Hi there, Manish,
Thank you for leaving a review. This is far from the experience we want our customers to have when expecting a delivery or installation.
If you require support on this order, please send us a private message. We would be happy to assist you on any of the following social media platforms: Facebook (https://bby.me/6TUzxP), Twitter/X (https://bby.me/SU3CDR), or Instagram (https://bby.me/b3gDiQ).
Please mention the phrase “Google review #185857” when contacting us.
Anna G
July 07, 2026
5 out of 5
Nice
Pauline F
July 06, 2026
5 out of 5
Joe and Alejandro were amazing is resolving 100% of my issues. Great customer service.
Jennifer R
July 04, 2026
5 out of 5
I just had a washer delivered on Saturday morning, July 4th, through your third party service, Apogee, with install (hoses, hookup, testing to make sure it's all working, etc) before 8AM. Not only did I get a phenomenal deal on the washer, but the delivery and updates couldn't have been easier. It makes me super inclined to make future large appliance purchases from you in the future, having confidence I don't have to do a thing but be home. You've partnered with a trusted source and I hope you'll pass along warranted praise to the delivery team.
Online purchasing process also couldn't have been easier or clearer as to what was included, another reason for my going with you in the first place.
Thanks, I'm super pleased and excited to get to washing!