Best Buy Eagan

Called to ask a question about the new switch two. Was on hold for ten minutes. The sales associate who answered the phone didn’t say anything I asked hello no answer I asked again hello?! Then I rudely got a hi with a tone. I apologied and explained that they didn’t say anything when they picked up the phone so I wasn’t sure if anyone was on the line. I explained my reason for calling and was told I’d be put on hold again. I asked how long that would take but was put back on hold before I could finish my sentence, and after five more minutes of waiting I drove to the Best Buy, parked, walked in and was still on hold I asked my question and got an immediate response. All while still being on hold. The cherry on top? I was told to “never call just come in to Best Buy”. I don’t think a quick question and answer should be best solved by me having to go into the store. What a waste of time.

I've had their Yearly Membership for 3 years and finally needed to use it after three and a half years. One I wish I would have just went to Micro Center to begin with, but my fans in my laptop were making noise so I brought it in. They took it in a back room for about 15 minutes while I looked at dash cams. I seen them come back with my laptop and went over to talk with them. Long story short they cracked the back of my new laptop and said I should probably get a newer computer seeing mine was an older gaming laptop. They said I should be more careful with it. They blamed me for the big crack on the back. They have people who work as geek squad who don't know jack. Best Buy is the worse and the geek squad are kids or 20 something losers living in parents basement playing games on the internet all night. I have talked to at least 10 Best Buy's geek squad people and each one were 20 something losers living in parents basement playing games on the internet all night. Literally they were 20 something losers living in parents basement playing games on the internet all night. Micro Center is were real tech savvy people will work on your computer for you and fix it the right way and not break it... Don't use the Best Buy's geek squad better to ask a high school kid lol 😂

Just wanted to shout out the personnel at this location. Michelle at the Customer Service desk was extremely helpful when I came in with my old electronics. She helped me determine the value of my old items and quickly, kindly, and efficiently offered me a fair store credit in exchange for the acceptable ones. I love that the unacceptable devices are recycled here, too. In total I got over $200 in store credit through this system and Michelle's professionalism. Thank you!!

I had the sheer displeasure of making my first (and last) purchase from so-called Best Buy. I ordered a remote car starter package which included installation. My appointment was initially due mid-February but was cancelled (by Best Buy) and rescheduled for mid-March. I was instructed to arrive at the garage five minutes before my appointment time, which I duly followed. After waiting outside a locked door for 15 minutes, I proceeded to the front desk to inquire about the appointment, still with naive optimism. The teenager’s response was essentially “sure, keep waiting”. Her time was more worthwhile spent on her phone. Fortunately I encountered a helpful man who walked me to the waiting area and informed me that the technician will be running 30 mins late. Not ideal given the installation itself took 2 hours, but I appreciated his professionalism. 45 minutes after the time I was instructed to arrive, the technician waltzed into the garage with an inflated sense of grandiosity, devoid of any common decency to apologize, and only offered ratty responses to some basic questions I had politely asked about the installation process. A cesspit of customer service.