Best Buy Eagan

Didn't have the screen protector which I was told they had. I put the a35 screen protector on, it was supposed to be a53. Honest mistake, no biggie but they made me take it off to get a refund because it didn't fit correctly. Here's a photo. It's invisible. Nice product. Wish they had the correct one.

We recently picked up my girlfriend's PC that we had sent in for repairs. It was dropped off to fix an issue that we had with the monitor randomly turning off while gaming, which we felt was due to the motherboard and asked them to replace it especially since the gpu was replaced the first time we brought it in and the problem persisted. A day before picking it up, we were notified that the chassis had been damaged during shipping, but that they could provide a new one. As we received the PC the employee told us that 1 of the fans will not work due to there not being enough ports. Upon inquiring as to which part of the PC got damaged during shipping, they said it was due to the feet. We felt it was odd since the computer only had little nubs. The details of the last repair paperwork had the information about the damage during shipping followed by the replacement of the motherboard, gpu, and chassis. The gpu had been replaced previously so we were confused as to why it would be replaced again, but we said okay to the issue and took it home since we already experienced a major delay in getting it back. We got home, hooked it up and was slapped with one hell of a surprise. MULTIPLE fans were not working with some not even having lights. The AIO pump was hooked up wrong and not functioning either which was discovered while reading up on the different ports and such. These last couple of days we spent our time studying up to address these issues. This is where we learned about the AIO pump being hooked up wrong and discovered how to get the fans working! The tray for the RGB lights is damaged due to only being zip tied on one end and left to dangle about a half inch away from the case. Meaning that sensitive exposed chip is just slapping the case from any movement during shipping. My girlfriend opened up the back and front of the computer to find the fan's cables so that we could see if there were actually not enough ports for the fans. We discovered that they just never hooked them up but instead left them dangling inside. Her fan issues, as we discovered quite easily with a simple google search, were quickly fixed with buying a couple of splitters and connecting multiple fans to one port. It baffled us that the people in charge of fixing her computer could not come up with that simple solution in order to have all the fans working properly like they were before the computer was sent in. If two people, who have little to no tech experience can figure it out how can a team dedicated to fixing computers not? Also, multiple ends were covered in either glue and tape residue because some of the ends to the cables would not stay together. The AIO is now hooked up properly, all the fans are working, and all the lights are on, including the ones attached to the AIO that had never been on before! Please do not bring your PC to Best Buy's repair team. These repairs were not verified by any type of quality control. We gotta thank you though Best Buy, you taught us you can't rely on the Geek Squad and its better to just do it yourself.

I see why best buy is closing stores. they need to improve on customer service.

They treat you like a criminal , Act like your stealing when all your doing is looking for an item