Best Buy Eagan

AT&T reps were phenomenal. Helped me with cleaning viruses and got me a good deal

Fantastic experience at BB Eagan Store. Their mobile phone sales team, lead by Erbey, provided an excellent and professional experience. I will definitely shop here again thanks to their great customer service!

This as much about corporate as the location. I bought my mom an "open box" computer graded as excellent condition for pickup. I added her to the pickup list and all went well with that. When my mom arrived, the computer did not have a power supply. "Excellent" graded laptops explicitly state that they include "all accessories". Which surely includes the power supply. Instead of remedying this, they sold my 83 year old mother who can barely work a cell phone an over priced power supply, that even as an "open box" itself, was 2.5 times the going rate on Amazon or for a used OEM power supply. I attempted to call the store to complain and see if they could try to remedy and or locate the power supply. Instead I discovered that you can not call any Best Buy store directly. I waited for 12 minutes to get a customer service rep somewhere in Asia who told me I cannot call the store. When I explained the situation she told me it is normal for open box items rated excellent to be missing parts. When I read verbatim what "open box excellent" is described as, she continued to claim that it is permissable for an open box computer to not come with a power supply. Couldn't even admit that the plain language indicated it should have had one. She said my only option was to return it. I have bought open box computers from Best buy for my last three devices. They are usually great deals and this was my first issue. Truly disappointing customer service.

Geek Squad employee refused to check my camera despite Best Buy site claiming that they offer camera repair services.