Best Buy Gresham

Best buy isnt the place it use to be. I walked in and there was 8 employees just standing around! They were chatting amongst themselves and not one greeted . I picked up my order and in the way no one said anything. Best buy is terrible

I log in (relevant later) to Bestbuy.com, do a search, and filter by what I can pick up same day. It gives me a button for "see details" (not "add to cart") which takes me to the product page. There I can add it to the cart. Now the site puts me into a cue or "line" as they call it, saying the wait times can depend on product demand. AFTER you've waited in this "line" (not an insignificant amount of time btw) the site wants me to log in AGAIN. This time I have to give it the last four digits of my phone number and last name so they can text me a code. To log in to an account I'm already logged into. Okay, fine, a little extra security. I jump through the hoops and it takes me to my cart. Here I'm given the option of a store that's not the one saved as "my store" (my store is closer to me, that's not really important) where it SAYS I can pick up my purchase within 1 hour. It's even the LAST CARD THEY HAVE IN STOCK! I checkout where the site AGAIN wants me to sign in via a code they send to my phone. I've already logged in twice, once via a code they sent to my phone literally 90 seconds ago. Fine, annoying but I do it. I put in all my information and before their checkout will finish the transaction I have to enter ANOTHER code, but this time it's from the bank the card is from confirming from that side that I authorized the purchase. I enter that code and FINALLY my transaction is done. Or so I think. I get the "thanks for your order" email and I even see the debit via the app for my card. Now to Gresham Station store I go and 45 minutes later I stop at the store, just check to see if it might be ready. No harm in checking, right? I go to the pickup counter where I'm told no, not ready. No offer to check further, see if they can go get it since I'm there, things you'd expect decent customer service to do. Nope, just "no, not ready, you'll get an email when it is". Off I go again, run my errands, eat lunch, etc., waiting for that email. TWO HOURS LATER (almost THREE HOURS after I ordered) I get an email telling me the order has been CANCELED because "we experienced a problem verifying some of your information". WHAT??? I call the number for the store in Gresham Station, not a 1800 number, the actual number that's listed for the Gresham Station store. I tell the automated system I want to speak to a representative. After a few minutes on hold, I get to speak to someone. Give her the information she asks for, tell her about the email and ask why it was canceled. I spend several minutes of awkward silence as she says many times she's checking on it. Finally tells me my card was rejected because of some information not matching. I ask her what information. She can't tell me but says she'll send me to someone that can and transfers me. This person makes me go through THE WHOLE THING AGAIN. Nothing was relayed. I was beyond annoyed. After I go through it all again, I'm NOW told my order was canceled because the item was out of stock. Even though I waited in line online, double verified my information, was given 10 minutes to complete the purchase or lose my hold, and the transaction put through to the point I saw it hit my card. But no worries! She would HAPPILY complete my transaction over the phone and I could have it shipped to me several days later. No thank you. I'm not spending another dime with your shitty, shady business-practice company. How do I know it's a shitty, shady business practice? First, because when they canceled my order, they LIED and said it was because they couldn't verify some information. They then doubly LIED when I called them about it on the phone. Only after I escalated it did I get the ACTUAL reason. Second, because I can *still*, nearly a full business day later, purchase that last card in stock. It's 2024, if it takes you THAT LONG to update your digital inventory, it's a willful choice, not a mistake. How do I know? Because I also work for a nationwide company that keeps a digital inventory accessed by its website. I can correct that inventory WITHIN MOMENTS of learning there's a mistake.

Fast ordering, quick pick up

Restroom was clean supporting staff was Very helpful.