Best Buy Gresham

Employees where very informative about the products they where selling

First up: The location image of the store front does not match. This is the first time I have visited this location. The current storefront is very nondescript and unfriendly with a single narrow door. Second: I was immediately greeted visually but what initially appeared to be a police officer, complete with kevlar vest, radio, and a holstered stun gun. Third: There is only one gentleman at the greeting counter. I waited patiently for several minutes.While you're speaking to an individual. He never once made eye contact with me. Looking around as I waited, I spotted another counter labeled "Pickup". As I began to step toward it, the greeter finally addressed me. Fourth: Sarah, add the pick up counter. was quite helpful, providing lots of details and information. After the dock crew delivered the box into my truck I could see there was damage to the box. I went back in to speak with Sarah and asked her if she could put a note on the transaction indicating the box damage just in case there was damage to product inside. Sarah said there was no such field available. She doesn't indicate there is a 2 week return policy if we ran into problems. Summary: Sarah provided great service. However the rest of the experience was very unfriendly. Has shot lifting, become that big of a problem?

Not on this specific location so much as Best Buy in general. The new updated version of the stores blow. Bring back the in-store selection. Looks more like a bank rather than a showroom. Think 6 yrs ago.

Nothing special