Best Buy Gresham

Every single time I buy something at this location it is broken. Without fail there is always 1 item that is completely non functioning. Beware.

Literally the worst customer support I've ever experienced Bought a computer for 1400$, asked for extra RAM they said no problem. Turns out incompatible as HP kind of locks the RAM to only the built in one which is not available for sale. Support sent me a link and guaranteed it should work (fun fact this one didn't work either) So I went into the store, made an appointment with the geek squad which they told me would be free of charge as I bought the computer there. One week later, getting there they are telling me to take a look at it I would need the 179,99$ membership. Remember I bought the computer and the RAM at best buy Laughable really. I am never going to buy anything through them ever again. Wasted my time, fuel and money Even buying over Facebook marketplace seems safer.

Delivery for Roadie, super fast and friendly!

Best Buy shipped me another customer’s order—two of the four PS5 units I received had a red-and-white label with someone else’s name and order number on them. Despite returning all four consoles, Best Buy is refusing to refund the two units that were clearly not mine. I’ve now spent three weeks arguing with customer service, Best Buy credit card claims department, multiple hours in the store and on the phone, and still have no resolution. Doing the right thing should not cost me this much time, stress, and money. Over 20 years living in this area and has been the worst shopping experience I’ve ever had. The warehouse error was Best Buy’s, yet I’m the one paying for it. Even more screwed up, when they attempted to refund the two PS5s belonging to the other customer, both in store and at the return center, it refunded the other customer. Best Buy now claims that UPS lost one of the two PS5 consoles I returned, even though all four units were physically present at the store when I tried to turn them in. It’s frustrating to see this many errors in a single return process. Both consoles were packed in a single box and shipped to your return center with one label. Suggesting that UPS opened that box, split the units into two separate shipments, created a new label for the 2nd unit, and then lost one of them is simply unrealistic. You guys had all 4 units physically in your store when I attempted to return them locally the first time. You guys are beyond stupid. If this isn’t resolved promptly, I’ll have to escalate further than just a Google Review. Please refund the full amount for both consoles and close this matter as soon as possible.