Best Buy Gresham

We waited for a Pokemon drop for a couple hours as there was limited availability. When the doors opened, we were able to purchase, but a worker named Cody gave us a ripped one. I asked if we could switch it for a sealed since we collect and he was rude and said he’s not doing the back and forth trading. I’ve always had good experience there purchasing Pokemon, and other workers are happy to switch it out if asked, but Cody seemed to have taken it personal. In reality, we’re the ones buying and supporting the stores sales. Customer service skills has to be worked on. We also notice that when we see something in stock and confirm it from calling the customer service line, we head over to this location and they either say they don’t have it or it’s sold out. We believe there’s some back door activity going on so the employees can keep them to buy later or sell to friends. This gives us no chance, unless we wait for hours to get our hands on some product, and when we do, sometimes they refuse to give us a product that isn’t ripped. 🤷🏽‍♀️ Also, to add to this, if they do have product during mid-day, they’ll say they are not selling until Tuesdays or Fridays, but then later it shows the items are no longer available. Why is that? They need to stick to a more consistent drop schedule.

Good service good deals

Went in and traded a MacBook and got helped by Antoine Rivera, had gotten everything ready and I had to sign for the traded MacBook and the lad had the manners to not use the new MacBook box as a surface to sign mine and his portion of the agreement, they don’t teach manners like that anymore, very helpful and personable young man, will definitely be back for any electronic needs soon enough… thanks Antoine!

Cody, Counter Intelligence Senior Agent on the Geek Squad, is the James Bond of laptops. Top notch service and expertise.