I went here the other day to get some head phones. I had to search for someone to help me get them out of the case, not usually a big deal but it seems like none of the workers are paying attention, there was like 4 of us standing there and unless I went and grabbed someone no one would have come over. They improve on this and they will be fine m, otherwise, Amazon is the move.
Response from Best Buy
March 25, 2026
Good Evening,
We certainly understand how you are feeling after being unable to get the help you needed when shopping for a new set of headphones. We would be happy to partner with you directly and review these concerns further. To begin, just send our team a private message on social media that includes your Google review case ID: #134758.
- Facebook (https://bby.me/Oho5jD)
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Got some racist workers who racially profile and follow you around the store. Like wow. Just off and looking around for some stuff i didn't want to order online. I get asking of you need help but 6 different people within like two minutes and then the follow you around the store like literally not even five geet away from you. Guess they don't wamt peole of Hispanic decent shopping here or something. Like no need to ne all up on someone unless you dont want them there
Response from Best Buy
March 23, 2026
Hello,
Having concerns with being approached for support can be difficult. We never want our customers to feel uncomfortable, or like they are ignored. If you would like to chat about your concerns at the Palmdale, CA Best Buy you can reach out to us on any of our social media profiles below with Review 133735.
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ScreenCat *
March 18, 2026
We like to walk around and see all the electronics, I like that there are people we can ask questions if needed, but otherwise they don't bother us while browsing.
I love this Best Buy. Always get great service.