Quickly bought what I wanted. Clerk was helpful and attentive.
Quinneshia M
March 23, 2026
I pay a significant yearly fee for Geek Squad, and this is the service I get?
I came in for a simple laptop pickup—nothing complicated—and ended up stuck waiting in line for over 45 minutes. No dedicated pickup line, no staff managing the situation, and not even the courtesy of a basic greeting.
What exactly am I paying for? Because it clearly isn’t priority service, efficiency, or even basic customer respect.
This level of disorganization and indifference toward paying members is unacceptable. If this is how subscribers are treated, I can’t imagine how non-members are handled.
At this point, I’m done. I’ll be taking my business elsewhere—somewhere that actually values its customers.
Response from Best Buy
March 23, 2026
Hello there, Quinneshia!
We definitely understand expecting friendly and professional support with our Geek Squad in store. We would love to hear any feedback you may have and provide assistance if possible. To get started, please reach out privately on social media with your name, phone number, and email. Please mention Google Review #133992 in your message. You can find us here:
Facebook (https://bby.me/58g1ST)
Twitter/X (https://bby.me/MU3R3O)
Instagram (https://bby.me/WWngm5).
Went in to get a Galaxy Watch, security at the front stopped me to ask why I was coming in, guess it wasn't to help cause I stood at the case for a while and noone came over. Found an employee near the back who said they'd call someone. After several more minutes, I left.
Response from Best Buy
March 08, 2026
Good Morning,
We strive to provide our customers with a quick, friendly, and knowledgeable shopping experience. So, we understand how you are feeling after not getting the help you needed when looking to purchase a Galaxy Watch. We would love to partner with you and make sure that you receive the assistance you need. Please feel free to send us a private message via social media. In your message, be sure to include your Google review case ID: #127011.
- Facebook (https://bby.me/kenfi6)
- Twitter/X (https://bby.me/yv512v)
- Instagram (https://bby.me/8ol1mk)
i visited this store today and omar was so nice and helpful good costumer service you don’t get good costumer service