In and out on and online order no complaints
Best Buy has the worst customer service - they shuffle you from rep to rep and never offer any reasonable resolutions
I always love shopping at Best Buy.
I went to the Trumbull Best Buy to buy an open-box 77” OLED TV in excellent condition. The staff gave me a good price and free delivery (in 12 days), and I even signed up for the Best Buy credit card for 10% back. After payment, I noticed they added a Best Buy Plus membership, which they said was needed for the lower insurance price but could be canceled later. The day before delivery, I got a confirmation call, but that night the order was canceled with no explanation. In-store they said it was “auto-canceled” and the TV was no longer available. They only offered a display model for much more. I also lost my credit card bonus since I couldn’t use it in time. Very disappointing experience—this was my second issue with an open-box TV at Best Buy. I won’t be buying another one here again.
Response from Best Buy
October 17, 2025
Hello S A,
Thanks for reaching out and providing your feedback. We can understand how this cancellation would cause you disappointment during your TV purchase. We would like to see if we can help in any way. Can you contact us at a link below to start? Just reference Google Review #57013 in a private message.
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Thanks,