Best Buy Trumbull

I am writing this review in hopes that someone from Best Buy's corporate leadership or executive customer relations team will take notice and reach out to me. I purchased a gas dryer from Best Buy, and the purchasing experience itself was great. My complaint is not about the product but about the third-party installation service and Best Buy's disappointing response afterward. After the dryer was installed, everything appeared to be working properly. However, a few days later, when temperatures dropped, I discovered that my home's hot-water heating boiler would not turn on. I had no heat in my home and had to call a professional technician the following day. After inspecting the heating system, the technician discovered that the gas supply had been left turned off following the dryer installation. That mistake cost me $315 out of pocket for a service call that should never have been necessary. When I contacted Best Buy customer service, I explained the entire situation and requested reimbursement. Instead, I was told that I should have contacted Best Buy first so they could send someone to investigate. How was I supposed to know that the company installing my dryer had left the gas turned off? Why would I suspect a dryer installation was responsible for my heating system failing days later? When your home has no heat during cold weather, you call a heating professional to resolve the issue. That is exactly what I did. Best Buy eventually sent me a $200 electronic gift card. While I appreciate the gesture, I am disappointed that this was considered an appropriate resolution. I paid $315 in actual money because of an installation mistake, yet Best Buy compensated me with $200 that can only be spent at Best Buy. I did not ask for a discount on a future purchase. I asked to be reimbursed for an unnecessary expense caused by a contractor Best Buy arranged to perform the installation. What concerns me most is the lack of accountability. Customers trust Best Buy to arrange safe, professional installations. When something goes wrong, customers should not have to absorb the financial consequences simply because they did not know the company's internal procedures. I am not looking for special treatment. I am asking for fairness, accountability, and reimbursement of the $315 I paid (which i highly doubt at this point). To Best Buy's corporate leadership: I sincerely hope someone reviews this situation and reaches out to me directly. I have documentation of the technician's service charge and would welcome the opportunity to discuss what happened. I have been left extremely disappointed by this experience, and I hope Best Buy will reconsider its response rather than allowing this to remain an unresolved customer complaint.

I took advantage of a great door buster deal on a new OLED TV and needed help selecting a soundbar. Giovanny was an incredible help in matching the TV with the soundbar, getting the necessary items for install, and provided honest feedback about the products. All of this made my home theater purchase smooth, stress free, and confident. Many Thanks!

Terrible place just got harassed by people outside for cutting for pokemon cards?! Lmfaoo im there to buy a tv,whats going on over there? Someone comes to your store to buy something and get harassed by people that been staying there for 2 days and making me feel unsafe?! Horrible service and the manager just let them be rude to customers no good!!

Just horrible service. I just needed 2 small in-stock car speakers. Talked to the woman that greeted me when I entered and she checked they did have them there then said she would call someone over. 15 minutes goes by and no one shows up. So I start moving the ladder that I saw because she said they were probably on the top shelf and you couldn't see it. Then as I'm moving the ladder a different employee comes over and does ask me politely not to use it and goes to check and then says they are somewhere else and calls someone to come over. Then another 10ish minutes goes by and now I've just wasted well over 30 minutes since I walked in and still have nothing and realized this is just not worth my time so I left and will just be ordering from crutchfield atleast with them there is always someone on the phone to help you. It's been a while since I've gone to bestbuy now I remember why I stopped going. It just seemed like no-one cares about trying to help customers and it's just sad.