Best Buy Trumbull

I had a problem canceling the repair subscription for my phone and was told it had to be done at the store. In Trumbull Best Buy, the manager, Brelin and Geek Squad agent Rav were superb! Their diligence in getting my issue solved is to be commended as it took nearly an hour to find the account that had been attached to the subscription. Thank you for your patience and tenacity!

Horrible geek squad service. Horrible experience with the geek squad service supervisor. Paid for refrigerator repair that was never completed. 2 months and 5 scheduled appointments that the tech never showed up to. They always had an excuse and would reschedule but then once again no show. I went to the Trumbull store to speak with the service supervisor (Sherman) who helped us get another appointment scheduled and gave me his number and email if I had any problems. Once again the tech did not show up and I called Sherman twice, emailed him twice with no response. I even went to the store to speak with him and he would not come out to talk to me. I am disputing the charges with Amex and putting a complaint in with the BBB. I am cancelling my Best But credit card and the yearly service contract. I have informed everyone I know to not shop at Best Buy. If I could give zero stars I would have. They SUCK!!!

I go there for pc percent they are great

I found what I was looking for . Thanks to the help of the staff. Excellent service