Best Buy Trumbull

Be Careful When Shopping at This Store! I visited this Best Buy store on October 13, 2026, to purchase a laptop for my son. When I asked the employee for the total price, I had my phone ready to pay using Apple Pay. The employee told me he first needed my ID and a physical card. When I questioned why, he assured me that I would still be able to pay with Apple Pay at the end. He asked whether I wanted to add protection to the laptop. I declined, and he then strongly recommended Best Buy Plus, explaining its benefits and telling me I could cancel at any time and get my $30 back. I agreed to that membership. He then directed me to complete steps on a tablet. One of the questions asked whether I owned or rented my home. I questioned why that information was necessary. I also noticed that the address displayed was not my current residential address. When the system requested my Social Security number, I again questioned why it was necessary to purchase a laptop and a Best Buy Plus membership. The employee told me not to worry, said employees could not see that information, and explained that it was also for a rewards offer that would give me 20% off. He never clearly explained that I was applying for a credit card. When the system requested my income, I questioned that as well. The employee told me I did not need to answer that question and entered $1 in the income field himself. Afterward, he told me I might not have been approved. I immediately asked what I supposedly had not been approved for and whether he had submitted a credit card application in my name. I made it clear that I had never asked to apply for a credit card and had not knowingly authorized a credit inquiry. The employee then told me the inquiry would lower my credit score by only two points. I was upset because I had never knowingly agreed to a credit application. I told him that he should not be handling customers' credit information this way. Later that day, I received a credit monitoring alert from my bank. My Experian credit report showed a hard inquiry identified as CITIBANK N.A., BEST BUY, dated October 13, 2026. I have contacted the bank and Best Buy to seek an explanation. At the time of writing this review, I still need clarification regarding the application and the credit inquiry. Customers should be clearly informed when they are being asked to apply for credit. Read every screen carefully and ask questions before providing your Social Security number. I hope management investigates this incident and addresses my concerns.

I do not think that the Geeks are a good organization because they send out too many mis-leading emails regarding debts owed and the store does not seem to know why? They should look into this and try harder to stop it because it hurts their business.

Awful customer service. You can use a best buy credit without the account holder as long you have the copy of the id and social, but you cannot make a payment? Something is not making sense?

Had a car stereo and camera installed. Destroyed our headliner, took four return appointments to fix other issues they created. Now I am waiting for an appointment that they are 30 minutes late to. Do not let best buy touch your vehicle. The tech also lied to us about promotions that don’t exist in order for us to sign up with their awful credit card.