Best Buy Trumbull

The actual staff at this Best Buy were great. Attentive, helpful, and pleasant to work with for my new phone purchase. The female representative for ATT was a badgering menace. The "can I bait you into conversation with a question about your provider" is a solid sales tactic, I understand working for commission. When the customer says multiple times, "I'm all set, I'm here to buy a phone, I'm not answering your prying questions to lead into your service..." you need to back off. Following the customer around the store displays with that "dog with a bone" body language will not be tolerated. Rude is one thing. Respecting someone's clearly articulated boundries will not be met with aggressive behavior no matter how desperate for the sale you are. I train sales skills and body language reading for a living and I was floored by the entire experience.

I placed an order for pickup from this store and when I arrived they told me they did not know how to get my tv out of the store. I waited for 1.5 hours while 6 store employees stood around, struggling to find a bar code, struggling to remove the security tag, and then proceeded to remove my tv from my box and damage the screen. They showed a blatant disregard for what I already had spent $600 on and it was clear that even the manager did not require the necessary skills to manage the store. Everyone in charge of staffing should be ashamed to have such an incompetent crew working together. Would not recommend this location.

Easy buy online pickup in store process, ample parking out front.

I knew exactly what I wanted and Google search told me they had the phone I was looking for. After standing at the counter for 10 minutes I asked for assistance. The AT&T salesperson said they'd find someone for me and I waited another 10 minutes. I finally saw someone at the computer and walked up to ask for assistance. He couldn't even be bothered to turn around and simply said they don't have what I want. If he was my employee I'd fire him for that alone, but it goes on (manager take note). I do know, for a fact, he could have ordered the phone for me as they have them online. That way the sale would have hit YOUR P&L, and not the online shop's. What a pity for you. If it's a training issue, then shame on you. Based on his complete lack of interest in providing customer service and consultation, however, I suspect he simply couldn't care less about his job and wishes he could monetize playing Minecraft, Roblox, or Fortnite. Amazon is now getting my $800.