Best Buy Trumbull

Just moved into a house in Trumbull and needed some work done before listing it. Stopped by here to find what I needed—got everything wrapped up cleanly and on schedule. Made the process a lot easier than I expected, even if parking was a bit tricky. Overall, glad I chose this place to get my tech sorted out.

The actual staff at this Best Buy were great. Attentive, helpful, and pleasant to work with for my new phone purchase. The female representative for ATT was a badgering menace. The "can I bait you into conversation with a question about your provider" is a solid sales tactic, I understand working for commission. When the customer says multiple times, "I'm all set, I'm here to buy a phone, I'm not answering your prying questions to lead into your service..." you need to back off. Following the customer around the store displays with that "dog with a bone" body language will not be tolerated. Rude is one thing. Respecting someone's clearly articulated boundries will not be met with aggressive behavior no matter how desperate for the sale you are. I train sales skills and body language reading for a living and I was floored by the entire experience.

I placed an order for pickup from this store and when I arrived they told me they did not know how to get my tv out of the store. I waited for 1.5 hours while 6 store employees stood around, struggling to find a bar code, struggling to remove the security tag, and then proceeded to remove my tv from my box and damage the screen. They showed a blatant disregard for what I already had spent $600 on and it was clear that even the manager did not require the necessary skills to manage the store. Everyone in charge of staffing should be ashamed to have such an incompetent crew working together. Would not recommend this location.

Easy buy online pickup in store process, ample parking out front.