Best Buy Trumbull

I am writing to report a poor experience involving both product quality and customer service. I have also file a complaint with the BBB. I purchased an open-box laptop listed as “Excellent Condition.” at the Trumbull store. The item was sealed, so I had no reason to believe anything was missing. However, after getting home, I discovered the charger was not included. I went to my local Best Buy to return the item, but I was then told that screws were also missing from the bottom of the laptop and that I needed to return it to the original store. This resulted in approximately 2 hours of unnecessary driving due to what appears to be improper inspection and labeling of the product. While the return itself was processed at the original store, my interaction with the manager was very disappointing. When I attempted to explain the situation and provide feedback, supervisor Sherman was dismissive, avoided eye contact, and did not offer any acknowledgment or apology. I was also left waiting without explanation, and when I asked what was happening, I was told “nothing.” This experience reflects both a failure in quality control for open-box items and a lack of basic professionalism in customer service. I would like this issue to be formally reviewed. Customers should be able to trust condition labels and expect respectful treatment when issues arise.

Excellent customer service

Bien todo.

Always Great customer service. Suda at the front was so helpful. Didn’t even have to walk around the store. Was helped right there. Edgar at the Genius Bar was helpful too.