Best Buy Trumbull

Best Buy is the worst in their appliance delivery service. They never call a day before the day of delivery in order to notify what time their drivers deliver the order to buyer's home. They expect the buyer to sit at home from 7am-7pm and watch the phone not to miss the call whenever the driver pops at at their home. Otherwise they drive away, and the rescheduling drama repeats! Also they are NOT flexible and a buyer can't choose the convenient time when home. I had to reschedule TWICE this. Waiting the third time to arrive. Never order warehouse delivery from Best Buy! It will be your "Worst Buy".

1/7/2026 i ordered 2 pieces of big kitchen appliances total value over $1,000 to be delivered on 1/10/2026. I was told that i will receive a call a day before with instruction and timeframe guidance. On 1/10 (Saturday) i got a call around 7:45am that my delivery arrived - without advance notice or prior schedule warning. I explained that i don't reside at the drop off address, and i need about 40 min to get there. Delivery staff said they won't wait and i will need to reschedule. I begged them to come back the same day later any time - but in vane. And that's despite i paid for delivery - this service isn't free. My tenants (I'm landlord) will need to wait almost a week to move-in due to this incident, and i will lose significant rental profits and inconvinience my renants, despite the contract already has been signed! The delivery rescheduled for upcoming Friday! A week later! Today I came back to the store in-person again. All they told me: it's 3rd party company who handles deliveries, it's not BestBuy's fault. I'd like everyone to know about this extremely poor & slow service. Think twice before ordering here :(

Unfortunately, B.B. decided to cut my credit without notifying me. Had zero balanace and made all patments on time. So i was dismayed and baffled when I attempted to make a purchase for more than the adjusted amount. I payed with a different card and terminated my account. I will nolonger ever use B.B. credit.

Misleading sale December's prices