Best Buy Trumbull

Easy buy online pickup in store process, ample parking out front.

I knew exactly what I wanted and Google search told me they had the phone I was looking for. After standing at the counter for 10 minutes I asked for assistance. The AT&T salesperson said they'd find someone for me and I waited another 10 minutes. I finally saw someone at the computer and walked up to ask for assistance. He couldn't even be bothered to turn around and simply said they don't have what I want. If he was my employee I'd fire him for that alone, but it goes on (manager take note). I do know, for a fact, he could have ordered the phone for me as they have them online. That way the sale would have hit YOUR P&L, and not the online shop's. What a pity for you. If it's a training issue, then shame on you. Based on his complete lack of interest in providing customer service and consultation, however, I suspect he simply couldn't care less about his job and wishes he could monetize playing Minecraft, Roblox, or Fortnite. Amazon is now getting my $800.

Muy buenos productos Buenos precios Buenísima atencion

I went to Best Buy and had a very disappointing experience. The store was almost empty, yet the service was extremely slow. Most of the employees were standing around chatting with each other instead of helping customers. I ended up researching the phones by myself and purchased one without much assistance. When I later returned the phone because it was not working properly, I experienced the same attitude again. I was sent to the cashier area where two employees were busy talking about their break times instead of helping customers. I would strongly recommend that management provide better customer service training and hire employees who genuinely want to work in customer service, with good attitude, professionalism, and respect for customers.