DO NOT USE THEM. THEY ARE TRYING TO SCAM ME AND KEEP LYING TO ME. Something has happened to Best Buy. They have lost their minds. I have used Best Buy for so many years! Both personally and for business. I have spent so much with them. We are a very great customer. We have Geek Squad forever, and now have their new, even higher end service. My husband and I sold our big house and bought and built a brand new condo. My husband and I went in to buy three new TVS for our new home. One pretty huge. All hell broke loose with it. All of a sudden it was going to take an inordinate amount of time to get to us. We have moved and it left us in a home with no TVS. WHEN I GOT WIND OF THE DELAY I WENT BACK IN TO ORDER A 4TH TV THAT WE DIDNT NEED TO COME SOONER. IT WAS ALL SET. THEN THE 4TH NEVER SHOWED UP ON THE 18TH. THEN I COULDN'T GET THROUGH TO THEM FOR DAYS AND COUNTLESS HOURS BECAUSE THEY ADDED AI THAT GETS YOU NO WHERE. WHEN I FINALLY COULD GET THROUGH ONE MANY OUT OF NORTH HAVEN TRIED TO HELP ME. HE ASSURED ME THE 4TH TV WAS COMING. I HAD TEXT AND EMAIL NOTICE THAT IT WAS COMING TODAY AND THAT I WOULD GET ANOTHER TEXT WITH THE SPECIFIC TIME FRAME. IT NEVER CAME. I CALLED ABOUT 50 TOMES AND THEY SAID IT WAS ALL BEING DELAYED INCONTINENT THE 4THBTV. THEY ALL HAD ATTITIDES AND SOME HUNG UP ON ME. EVEN WHEN I CALLED ESCALATION COUNTLESS TIMES THEY REFUSED YO DO ANYTHING, APOLOGIZED. REFUSED TOBGET ME OTHER TVS. I FEEL LIKE I AM BEING PUNKED!!@
BUYER BEWARE -- Something has happened to Best Buy. They have lost their minds. I have used Best Buy for so many years! Both personally and for business. I have spent so much with them. We are a very great customer. We have Geek Squad forever, and now have their new, even higher end service. My husband and I sold our big house and bought and built a brand new condo. My husband and I went in to buy three new TVS for our new home. One pretty huge. All hell broke loose with it. All of a sudden it was going to take an inordinate amount of time to get to us. We have moved and it left us in a home with no TVS. WHEN I GOT WIND OF THE DELAY I WENT BACK IN TO ORDER A 4TH TV THAT WE DIDNT NEED TO COME SOONER. IT WAS ALL SET. THEN THE 4TH NEVER SHOWED UP ON THE 18TH. THEN I COULDN'T GET THROUGH TO THEM FOR DAYS AND COUNTLESS HOURS BECAUSE THEY ADDED AI THAT GETS YOU NO WHERE. WHEN I FINALLY COULD GET THROUGH ONE MANY OUT OF NORTH HAVEN TRIED TO HELP ME. HE ASSURED ME THE 4TH TV WAS COMING. I HAD TEXT AND EMAIL NOTICE THAT IT WAS COMING TODAY AND THAT I WOULD GET ANOTHER TEXT WITH THE SPECIFIC TIME FRAME. IT NEVER CAME. I CALLED ABOUT 50 TOMES AND THEY SAID IT WAS ALL BEING DELAYED INCONTINENT THE 4THBTV. THEY ALL HAD ATTITIDES AND SOME HUNG UP ON ME. EVEN WHEN I CALLED ESCALATION COUNTLESS TIMES THEY REFUSED YO DO ANYTHING, APOLOGIZED. REFUSED TOBGET ME OTHER TVS. I FEEL LIKE I AM BEING PUNKED!!@
Waited for 20 minutes to buy a phone, asked for help from 3 employees hanging out chatting with each other and was told someone was coming. No one showed up.
Response from Best Buy
April 19, 2026
Hi Ashford,
Thank you for your review. Waited an extended amount of time for no one to come is certainly frustrating. We'd like to follow up and ensure this is addressed and documented. Please feel free to reach out to our support teams on social media, so we can better assist you.
- Facebook (https://bby.me/5aw4Wf)
- Twitter/X (https://bby.me/iGOcxX)
- Instagram (https://bby.me/4JDlr6)
When reaching out, please reference your Google Review 143879.
The associate named Sherman is 5 stars. I stopped in for a lost remote for my fire tv after just moving to the area and he saved the day and then some. I will only buy my electronics through this store now because of his service. Good job Best Buy for hiring the employee named Sherman at this store!