Best Buy Trumbull

I had an outstanding experience at Best Buy (Trumbull) thanks to John and his exceptional customer service. John greeted me with a welcoming, upbeat energy that immediately made the experience comfortable and stress-free. He took the time to genuinely ask what I was looking for (a TV), how I planned to use it, and what kind of office space it would be in. It was a thoughtful conversation focused on finding the right fit. John’s product knowledge was impressive. He carefully walked me through different options, explaining features in a way that was clear and detailed enough to help me make an informed decision. He was patient and thorough (even with my two little kids running around and jumping with excitement), ensuring the TV I selected was the right size, resolution, and functionality for a professional office setting. What truly stood out was the time he invested. He brought me over to a display model and demonstrated exactly how it operated, sharing helpful tips and tricks to maximize its features and performance. He even explained the return policy clearly and reassured me about additional support options should I need assistance after purchase. John went above and beyond. He knowledgeable, patient, and genuinely committed to making sure I walked away confident in my decision. If you’re visiting the Trumbull location, I highly recommend asking for John. He sets the standard for what excellent customer service should look like. 10 STARS if I could.

Horrible customer service.. waiting for assistance for over 20 minutes. Door man was good . The only person who greeted me. Never go here!!!!

Back in 2024 had a bad experience bad customer service had to finish setting up my new phone myself, had to say this now luckily I remember to file this 😀

What a crap place. I purchased a 500 dollar laptop drove an hour one way to pick it up only to be told it wasn't ready to be picked up. We left had lunch came back and still not ready for pickup. Kenny"the manager" laughably called to say the least manag3d to call me boss, hoss and everything under the sun instead of just getting me the item I clearly had purchased...... my daughter and I left after two hours of waiting for nothing. I have filed a complaint with the BBB. Kenny you are a crappy person. I will be contacting corporate after the holiday Kenny. Noone makes my daughter cry. No one Kenny.