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Best Buy Gainesville
Services Offered
Geek Squad Services
Windows Store
Car & GPS Installation Services
Apple Authorized Service Provider
Trade-In
Google Home Experience
Amazon Alexa Experience
Find Items in This Store
Specialty Shops and Services
More to Explore
Frequently Asked Questions About Best Buy Gainesville
How do I check product availability at the Gainesville Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Gainesville Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Gainesville stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Gainesville Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(2590 reviews)
Bri O
December 26, 2025
5 out of 5
Dom was such a great help, super attentive and very knowledgeable! He help us check out within 5-10 mins! Thank you Best Buy
Matthew L
December 24, 2025
1 out of 5
This location is hands down one of the worst. From a merchandising standpoint to a customer service perspective. It’s not good. The store is genuinely dirty and clearly neglected. Half the shelves are empty or behind a key and lock with no one to assist. Half the sales floor is nothing but boxes of tv’s. It’s more of a warehouse than an electronics shopping experience.The Buford location vs this one is night and day. Leadership has definitely allowed a fall over the years for this location.
Lorena I
December 23, 2025
1 out of 5
The worst customer service ever
Response from Best Buy
December 24, 2025
Hello, Lorena,
Thank you for taking the time to reach out on Google with a review. We can fully understand the desire for friendly customer service when working to resolve a concern. We would love to hear any feedback you may have and provide assistance if possible. To get started, please reach out privately on social media with your name, phone number, and email. Please mention Google Review #93979 in your message. You can find us here:
Facebook (https://bby.me/cf1h1a)
Twitter/X (https://bby.me/40dozc)
Instagram (https://bby.me/g4k2j1).
Ashanty V
December 22, 2025
1 out of 5
Horrible customer service. Asked an employee if it was possible to get some help to carry a microwave I wanted to buy and she looked at me like I was dumb and said “uhh yeah” with an attitude. Proceeded to look at more microwaves to see which one I wanted. Had to go to the front and ask the greeter if someone could help me in the appliance section and she said she was going to send someone. Waited for 10 minutes until an employee finally came and told her which one I wanted and if I could get some help. She replied with an attitude “well go get a cart”. When I came back with the cart she was gone. At this point I was over it and just carried it myself even though I have a bad back which is why I needed the help in the first place. Much rather drive 30 minutes and go to the buford location.
Response from Best Buy
December 22, 2025
Hi, Ashanty,
Thank you for taking the time to leave a review. We strive to provide friendly and helpful service to our customers. However, we can see that may not have been properly reflected during your recent visit to purchase a new microwave. We'd like to discuss this with you.
Please private message us on Facebook (https://bby.me/ywbhzw), Twitter/X (https://bby.me/dbb13w), or Instagram (https://bby.me/7bzliz). Please mention your Google review number, which is 93074. Thank you!