Best Buy Temecula

Update from my post shared 3 months ago: Just three months after my most recent repair, my craft ice maker once again clogged up and has stopped working. I contacted Best Buy only to find out that my extended warranty expired three months ago, and despite the recent repair, my ice maker is no longer covered under warranty. I was previously told by Best Buy agents that repaired parts are covered for one year. Apparently that is not the case. Save your money and shop elsewhere. ORIGINAL POST: I strongly discourage anyone from buy appliances from Best Buy. Four years ago I purchased a $4k LG refrigerator, among many other appliances during a kitchen remodel. Less than a year later, the refrigerator’s craft ice maker stopped working. Geek Squad ultimately replaced the ice maker. Since then I’ve experienced this same issue nearly a dozen times. Recently, the Geek Squad agents did not show up for a pre scheduled repair appointment that was made three weeks in advance. I was not given advanced notice of the canceled appointment, and instead was notified the morning of. I’ve asked to return the refrigerator, and I’ve even asked for a replacement or store credit to purchase a new fridge. Best Buy has refused all requests. Their only response has been, “We’re sorry for the inconvenience” and for me to continue scheduling service appointments. According to many of the Geek Squad technicians I’ve spoken with, LG is notorious for making poorly designed ice makers, and Best Buy absolutely refuses to work with its customers. Rather than standing by the products they sell, they push garbage units and shaft their customers. Costco will be my go to store for appliances going forward.

This location is doing a great job

Took a survey with misleading information about the, "reward" for taking the survey. Chose IPro pad, then asked for $5.95 for "shipping/handling". Was asked for credit card info. Then an opportunity to purchase other items at reduced prices. I found that I purchased the, "shipping", which was not for actual shipping, rather for a, "membership". Then the words, "good luck" appeared. That's what made me look further to find that the I Pro pad was not a guaranteed reward. I canceled the, "order" including the 5.95 for a membership. I never intended to purchase any other items, but I was billed for ear buds, and a smart watch. Contacting customer support was also a rip-off as I was re-directed to a, "help center", where I was asked for my CC number again for $1.00 for my question, $55.00 per year for customer service. Is Best Buy serious? Wish I could take the survey again as it would not be the glowing review that I gave.

good store