Best Buy Sierra Vista

Wait in line for long up to have someone with an appointment come in and get in front of me so I Wait another half hour for the geek person to charge me 300 dollars to set up my internet. There was three workers at the front door just saying hi to people

I have worked in sales for over 8 years. This is by far the worse store I have seen in the last 3 years. In sales,it is part of your job to know your inventory. This includes any promotions,deals and the current trend. I came in as a customer today with my grandfather,who is a technical engineer, to help shop for a laptop. As I walked in, I was greeted by a male employee who was "grazing"(eating while on the floor). He asked us if we needed help, we kindly informed him no. After finding the laptop I wanted, I went to the customer checkout. As the laptop only had a 1/2 terrorbit, I wanted to know if we could replace the terrorbit with a full one(very easy). I was informed they could sell me the laptop and purchase the part and they could put it in for me. I found this funny. Either way, I asked the employee,who then enlisted the help of another employee, who was checking me out about the credit,financing options about the annual fee, and ended their mess of a speech with "its all explained in the brochure". This annoyed me. If you cant tell me about your credit card, how can you expect to upsell your product. As I was applying for the card,the gentleman,never having signed someone up before,had to ask for help on how to apply. I was told I would be given the option of a gold card(if approved) which had a annual fee or the Basic card. I wanted the basic card but was told I could not have the option even though I was approved for the gold card. Um what? I was so annoyed by the bulls hit the employees were feeding me and the obvious misinformation that Id decided to go to Walmart and spend $800 instead of buying their laptop which was quoted at $499. In summary: if you like being lied to,misinformed, incompetent employees this is the place to shop.

Fred was so helpful and found exactly what I needed!

Always great service.