Best Buy Longmont

I was considering using Best Buy for product repair services. However, I couldn’t even call the store. The phone number listed on the Longmont Best Buy Google listing led me to an AI Assistant who told me to be patient while it made mistakes. Meanwhile, it literally had no option of getting me to a person in the store to which I wanted to speak. Then for some reason, it connected me to a service line in another country. I just wanted to call the store. This is madness.

Shout out to Angel for helping me find the exact item I needed so quickly! He was respectful and very willing to help. Courteous and polite. I appreciate the excellent service!

This review is not directed to the Best Buy Longmont, CO, store but to Best Buy's Corporate Customer Service group. My hope is that the Longmont manager will direct this to the appropriate department. I purchased a Viper Remote Start kit ($435) for our Tundra and had it installed by Best Buy Northglenn CO on Jan. 26, 2026. Within 2 weeks of install, the remotes quit working. I changed out remote batteries, disconnected the Tundra battery, etc. to see if I could reset the system. No luck. So I went to the Best Buy website and to a live chat to see if I had to take our truck back to the Best Buy (BB) install location (Northglenn CO) which is 90 minutes away. The person on Live Chat assured me that a could get remote-start reset at a closer BB location, 50 minutes away, in Longmont CO. That person then set up an appointment. I told the person on the chat I wasn't sure Longmont had that capability and explained that nearest installation store was the Northglenn BB. That person assured me Longmont could handle the issue. About 15 minutes later, I decided to call the Longmont store with the phone number that showed for that location. I was routed to a corporate group. I again explained that I was concerned about the Longmont capability and didn't want to make a wasted trip. After being routed to a technical support group, I explained my concern but was again assured Longmont could handle the issue. I have just returned from my appointment during which the Longmont Geek Squad told me that didn't have that capability. I don't trust Best Buy. A customer should not have better information about individual store capabilities that the Best Buy people paid to know. So frustrating that I just wasted a beautiful morning for a fruitless trip.

Very knowledgeable