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Frequently Asked Questions About Best Buy Longmont

How do I check product availability at the Longmont Best Buy?
How do I check my order status?
My local Longmont Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Longmont stores’ holiday hours?

Recent Reviews

3.9
(2480 reviews)
Leslie H
February 19, 2025
1 out of 5
Do not order online. I paid extra for same day delivery, surprise surprise it’s been 5 hours, they’re about to close, and they have no clue where the carrier is. I called the carrier, and they said “Best Buy often doesn’t prepare the order and doesn’t tell us when to pick up”. Both Best Buy and Shipt were not helpful at all. Now I need to babysit my front porch for a $200 item tonight and hope I get my money back tomorrow if it doesn’t show up tonight. Also, the website doesn’t allow me to change to pickup. You’d think this simple process could run a little smoother. I ordered online because going in to this store is dreadful, as you’re either bombarded with staff watching you or completely ignored. Never going through BestBuy again. NOT TO MENTION HOLD TIMES ARE OVER 10 MINUTES I mean come on. I know you’re just letting the phone ring. I bet they go out of business in the next ten years if they keep this up. Absolutely infuriating. You’re welcome for my money, thanks for the awful service in return.
Alicia N
February 15, 2025
1 out of 5
I will not order from bestbuy, they dont mention something us out of stock. I ordered an xbox X it said pick up in store in 1 hour. Placed order and my confirmation said pick up February 15. Its February 15th. Order still says processing. Called bestbuy and they said they are sold out. And my order dont hafe a tracking order yet. .why wouldn't the product state OUT OF STOCK!! Why Let someone order an OUT OF STOCK ITEM!!! Bestbuy update your website correctly. Thus us unacceptable. Now i have to wait for a refund to go purchase somewhere else. What a hassel!!!! Never ordering online from this company.
Response from Best Buy
February 16, 2025
Hello, Alicia, Thank you for reaching out to us here on Google, and taking the time to share this feedback. We understand how important excellent customer service can be to your experience in store, and know we would be reaching out as well. We would like to take a look into this with you to document any feedback you may have, and to assist in any way possible. To continue working with our Social Team, please send a private message or DM to our team using one of our official Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/BestBuy) accounts with your full name, phone number, email address, and the location in which your visit took place along with this review number: 64817773 regards, ^Brandon
Eric V
February 15, 2025
5 out of 5
Great store. Staff are helpful and if they don’t know the answer to something they will find somebody who does.
Megan H
February 12, 2025
1 out of 5
No customer service!! I called this store to ask a question about a gift card I bought from them and waited on hold for 15 mins just to get disconnected called back waited again for 15 mins and got disconnected. Just to ask a simple question. I have never had good luck at this location which is honestly too bad. Don’t go there to buy anything if you expect to get support after the purchase.
Response from Best Buy
February 12, 2025
Hello and thanks for reaching out on Google, Megan. We understand the frustration when unable to get an answer to your question. We'd like to ensure this feedback gets into the right hands and is documented here at our corporate offices. Please reach out to us in a private message on Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/bestbuy). When reaching out, please include your full name, phone number, email, and mention your Google review, 64806385. Kindly, ^Graham

About Best Buy Longmont

bestbuy.com