Best Buy Longmont

I like Best Buy because I can usually find exactly what I need but I still think it is pricey for minor items like cables and chargers. For big ticket items, they rock but for minor items, meh.

I don't very often leave negative reviews, but I would not recommend this particular Best Buy for a simple phone case. I came in looking for a receiver, and when I found one every question I asked was answered with a Google search. When they couldn't answer my questions with Google, I was advised to buy it and take it home to try it and then to return it if I didn't like it. After doing my own research, I decided this was the receiver I wanted. It was a floor model. I bought it and went to pick it up the next day. After being told there was a remote for it and an owner's manual I arrived the next day to find that neither was there and was basically told sorry, buy one online. To top it all off, when they wrapped it, instead of removing the three antennas from the back they wrapped it with the antennas and broke all three of them. I brought it back the next day and expressed my desire to have the situation rectified. I was told by a manager named Jalen, whose last name they refused to give me and curiously had a name tag that did not say manager on it, we don't sell those. I asked him if, since they broke them, they could get me replacements from the manufacturer. His is exact words were I'm not going to spend my money out of my pocket to fix your problem. I reminded him that I wouldn't have a problem had they taken 30 seconds to remove things that were obviously sticking out before they wrapped it. His response was I can't help you. Maybe you can take it to geek squad and turn it in for servicing and they can order antennas for you. Which I'm sure if he has anything to do with it, they will try to charge me for. I have spent tens of thousands of dollars at this store but rest assured, from now on I will drive an extra half hour to Denver, and I would recommend anyone reading this do the same thing.

Sold me a pc that was broken wouldn’t even load when turned on after I set it up so I returned it and they refunded me… 👌🏼

This is the best Best Buy location. Eduardo in the service/warehouse department is above and beyond amazing!