Best Buy Longmont

To whom it may concern, I’m writing to express my deep frustration and disappointment regarding a recent experience at your store that left my twin daughters heartbroken and feeling unfairly treated. My daughters had been eagerly awaiting the release of a new Pokémon box and had saved up their own money to purchase it. On release day, I took them to your store at 6:45 a.m., and we were second in line. They waited patiently and excitedly for nearly three hours until opening. About an hour before the doors opened, an employee came out to inform those waiting that there were only nine of the items in stock and a limit of one per person. My daughters were thrilled—having woken up early and waited so long, they believed they had both secured the chance to buy one. However, when the doors opened and one of my daughters picked up a box, the other was stopped by an employee who suddenly claimed the limit was now one per family. I was shocked. These are two individuals, each with their own money, and the original announcement clearly stated one per person. When I asked the employee why the change, she simply said, “It’s not fair,” and decided on her own to reinterpret the rule. Meanwhile, other customers—including store employees—were allowed to purchase without any scrutiny over family relations. This inconsistency and last-minute policy change unfairly singled out my daughters for being children—trying to buy a product designed for kids. It felt discriminatory and completely unjustified. If your policy is “one per family,” then that must be clearly communicated before the doors open—not changed at the register. And if it’s “one per person,” then both my daughters should have been allowed to buy one. Furthermore, how does your staff determine family units? Was everyone else vetted to see if they were related? Or were we simply the easiest to target? I expect a response from Best Buy explaining this decision, clarification on the policy, and what steps will be taken to ensure this kind of poor customer experience does not happen again. Your team’s actions were deeply disappointing, especially for two young fans who were excited for a special day—and left empty-handed due to a made-up rule applied inconsistently and unfairly. Do better, Best Buy. Sincerely

Don’t buy a car stereo where they don’t install it. Such a hassle getting an appointment in Westminister afterwards. Not worth it.

Purchased a new TV online. Easy process. Ready for pickup within a few minutes. They loaded the TV into my car quickly and safely.

They say they take apple care here, but every single time I have been turned away from this store and sent to apple in boulder. They NEVER have anything in stock and they do not check the system to see where it is in stock. They order it and it takes weeks. Apple needs to remove this service from best buy.