Best Buy Longmont

As a business owner in customer service for over 40 years, I know how important customer service is!! As an older person that wasn't very familiar with TV and sound systems, it was so nice to have a young man named Shane help us out. So nice not to have the "corporate hurry and sell" but actually took the time to answer our questions and help us think it thru. So nice not to be pressured. We built our business on getting our customers trust us, and you do that by spending time with them, answering questions and going thru different options. So nice to see a young man with an "old style" attitude.

Alright, the only electronics store in town

I was scammed out of a 100$ gift card that was promised with purchase of a Google Pixel, if you see those promotional gift cards offered for larger purchases be wary. I will not be shopping with best buy again.

I’ve been a Best Buy customer for years, but this experience completely changed my view of the company. Best Buy hides behind confusing and inconsistently applied return policies, then stonewalls customers when issues arise. I was bounced between store staff, corporate support, and “executive resolution” with no one taking real ownership or offering a reasonable solution. Each interaction felt scripted, dismissive, and designed to exhaust the customer rather than help them. What’s most frustrating is the lack of accountability. Policies are selectively interpreted, explanations change depending on who you speak to, and once they decide to say no, meaningful conversation stops. Escalations lead nowhere. Transparency and basic customer respect are clearly not priorities. For a company of this size, the customer care experience is shockingly poor. If something goes wrong with your purchase, be prepared for a long, frustrating process with little to no resolution. I would strongly caution anyone buying higher priced items here. Once Best Buy has your money, you are largely on your own.