My Grandfather was in need of a new computer. The employees at the geek squad desk were absolutely amazing. They were patient with all our questions, were knowledgeable, and had great communication. Way to go Best Buy.
Yamileth C
January 04, 2026
Such a scam. I have had the same brand for screen protector for my 2 phones that I bought here because of the free replacement and installation they had. The brand is ZAGG, I just went there and was told they now have to charge me $8.00 to install the screen protector. I can understand Changing the policy for new purchases but not for folks that have had this. SCAM, SCAM, SCAM. I will be sending an email to corporate. Also Chris had poor customer service in communicating the change. Improve training for employees!
Response from Best Buy
January 05, 2026
Hello, Yamileth,
Thank you for sharing your feedback regarding your purchase with us. What you’ve mentioned is quite concerning. We try to pride ourselves in ensuring we provide great customer service. Let’s get this documented and reviewed further for you.
First, we will need more details from you. Please message us through one of our social media channels below:
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Be sure to send the full details of your situation. Also add Google Review 100617. We look forward to hearing from you.
I ordered a Samsung TV and Soundbar. It was supposed to be delivered Friday after Thanksgiving. The soundbar came early and they left it at the end of my driveway. It got snowed on that night. They delivered tv, set it up - it wasn't working. Next delivery date 1/3. After I got room ready again and disconnected old tv. I got a call at 830 saying they were on there way. I got a call at 11 that said they did not have my tv and it would not be available until 9th. This was on my delivery day with a window of 1030-230. I ask for a supervisor to contact me but just like last time Mr. Marsh just doesn't care. I just canceled my order. Ill never buy from bestbuy.com again. Worst customer service ever.
Stephen C
January 01, 2026
A terrible experience brought to you by terrible people. The leadership all the way up to corporate needs a huge overhaul. Id suggest Amazon. You get the same lack of knowledge and a better return policy. Its honestly not suprising that Best Buy as a company has been run into the ground by unqualified people. Hope some of the good ones can retain a job in the e-commerce business that inevitably will be Best Buys only business if they survive
Response from Best Buy
January 02, 2026
Hi, Stephen,
We appreciate you taking the time to share this review here, although we hate hearing it is due to a negative experience. We would be happy to learn more, and see how we can help.
To get started, please send us a message on Facebook (https://bby.me/vu109j), Twitter/X (https://bby.me/gn2ovg), or Instagram (https://bby.me/4z60o1). Please also include a note stating you are reaching out from a Google review by including this reference number: #98836. We look forward to hearing from you!