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Frequently Asked Questions About Best Buy City Base
How do I check product availability at the City Base Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local City Base Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy City Base stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the City Base Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(3776 reviews)
Kenneth S
October 22, 2025
3 out of 5
Not a bad store. Price being high on a lot of items. Great help while we were shopping though.
Response from Best Buy
October 22, 2025
Good Morning, Kenneth,
W absolutely understand how you are feeling after having concerns regarding the price on items you were looking to purchase. Best Buy strives to provide our customers with the best available pricing through programs such as our Price Match Guarantee or membership pricing through My Best Buy Plus and My Best Buy Total. We would love to look further into these concerns with you. Please feel free to send us a private message on social media, so we can help.
- Facebook (https://bby.me/wnywbk)
- Twitter/X (https://bby.me/94m0gc)
- Instagram (https://bby.me/44g7ym)
Liz W
October 18, 2025
5 out of 5
Sales staff very helpful and very honest
Pablo V
October 14, 2025
5 out of 5
Me encanta porque siempre tienes lo último en tecnología y a precios reales de las marcas ✔️
wcl420pat
October 12, 2025
1 out of 5
Nobody helps u they just walk around looking at u but no one helps the manger is lazy to tell employees to do there jobs