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Frequently Asked Questions About Best Buy City Base
How do I check product availability at the City Base Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local City Base Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy City Base stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the City Base Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(3727 reviews)
Eren
June 28, 2025
1 out of 5
Worst shopping experience ever. An employee named Ryan was very rude and unprofessional when shopping in store allowing people to cut who I think he may know; in addition, to deny purchases of an item. He even confronted me while I was talking to the manager and harassed me angrily making demeaning comments waving his hand in front of my face. Very unprofessional and didn’t even seem like the managers cared or tried to de-escalate the situation. The worst of it was the people he let cut where making threatening remarks to me and even were hanging in the parking lot.
Stacy Z
June 26, 2025
5 out of 5
Clean well displayed merchandise fast friendly customer service
Daniel A
June 24, 2025
5 out of 5
Buenas ofertas y excelente atención
Vicki H
June 23, 2025
1 out of 5
Overpriced crap and subpar arrogant sales people. Amazon can have my money with the way they were acting.