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Frequently Asked Questions About Best Buy City Base

How do I check product availability at the City Base Best Buy?
How do I check my order status?
My local City Base Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy City Base stores’ holiday hours?

Recent Reviews

4.1
(3743 reviews)
J.P R
August 07, 2025
5 out of 5
The customer service agent last night was new but willing to help for making a payment as efficiently as possible, even updating my contact information; it not often you find a willing worker with many just going through the motions on their phones of whatever.
Erico J
July 20, 2025
1 out of 5
Really bad experience
Response from Best Buy
July 20, 2025
Hello, Thanks for sharing your feedback with us. I'm not sure what happened based on what you provided, but I'd like to have this looked into further with you. Feel free to send a private message on one of our social media platforms, Facebook (https://bby.me/x9llpg), Twitter/X (https://bby.me/sopygk), or Instagram (https://bby.me/pagb55), with your full name, phone number, email address, and details about your visit. Please also refer to your "Google review #18124" in your message to us. Sincerely, ^ Melissa
Kiana A
July 19, 2025
1 out of 5
Very disappointed and customer service not good at all
Response from Best Buy
July 19, 2025
Hi, Kiana, Thank you for your feedback. I understand how challenging it is when you don't receive the level of service you're expecting. Our goal is to create a positive experience with every interaction, and I am sorry to hear that may not have been the case during your recent visit. To formally document your feedback, please feel free to reach out to us in a private message or DM on on Facebook (https://bby.me/2o20sz), Twitter/X (https://bby.me/2u8zdh), or Instagram (https://bby.me/itrfkk. Be sure to mention your Google review 17844. Kind regards, ^Pre
David W
July 17, 2025
4 out of 5
Not quite as well stocked as the other stores in SATX but it's the only one on this side of town.

About Best Buy City Base

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