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Best Buy Legacy
Services Offered
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Frequently Asked Questions About Best Buy Legacy
How do I check product availability at the Legacy Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Legacy Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Legacy stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Legacy Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(3241 reviews)
Asiel G
February 22, 2025
5 out of 5
Some one give Jermey a raise most helpful person I’ve talk yo my whole life I spend a good 10 minutes talking to him and he just keeps on not trying we couldent find a pair of head phones I wanted we walked around the whole store and finally found it and he even help me stay in a budget of 150 and I got 2 head phones honestly was the most helpful person thank you Jeremy !
Ana C
February 12, 2025
5 out of 5
Staff was very friendly, the store was very well maintained and everything was easy to find.
Lynne H
February 11, 2025
1 out of 5
Lots of workers but no one will wait on you.
Response from Best Buy
February 11, 2025
Hi Lynne,
Thanks for sharing this review with us here. I'm concerned to hear about this experience, and that you didn't receive the assistance you needed in our store, which I understand would be disappointing. We'd be happy to discuss this further with you to ensure this is documented and provide any further assistance that you need. If you'd like to do so, please feel free to reach out to us on one of our social media channels so our team can assist.
We can be reached on Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/bestbuy). Please include your full name, email address, phone number, and the Google Review #64801875.
Thanks,
^Caleb
victoria s
February 07, 2025
1 out of 5
Doesn't give a shit if there are scalpers who push past everyone, and the staff ignores their own limits on shoppers because (again) they don't give a shit. Hopefully the manager can train their employees to be better and actually enforce policy, but there's little chance of that.
Response from Best Buy
February 07, 2025
Hello, Victoria,
Thank you for leaving us a review. As a consumer myself, I understand the importance of having access to products that are in high demand. We appreciate your feedback, and would like to formally document your interaction in our corporate system. If you could, please reach out to us via social media. Our team would be happy to assist you on any of the following platforms:
Facebook (http://facebook.com/BestBuy)
Twitter/X (http://twitter.com/BestBuySupport)
Instagram (http://instagram.com/BestBuy)
Kindly mention the phrase "Google Review, Convo #64787120" when reaching out via social media.
Thank you,
^Ruby