Best Buy Bee Cave

If I could give zero stars I would! I came in and asked for exactly what I wanted. Instead of telling me that they don't sell what I wanted in store or online apparently because I asked about that as well and they said no after I was talking to not only an employee but a supervisor for over 10 minutes. Waste of time Don't bother unless you want to be lied to or upsold from the minute you step foot in the door.

Bought a tv a week ago, was supposed to be installed Wednesday, they pushed to Friday, now saying they can’t do until Saturday. Completely unacceptable.

Do not buy ATT here. Nothing but lies. Lied about ATT next being free Lied about upgrade fees being waived Lied about boxes to replace our old phones being shipped to us Lied about our plan not changing Lied about the VIP line being staffed with knowledgeable US based support

I spent approximately four hours attempting to cancel a Best Buy Plus membership because Best Buy had inexplicably associated it with a member ID that was not connected to my actual account. As a result, although I was being charged for the membership, it did not appear when I logged in, leaving me unable to access its benefits, manage it, or cancel it online. When I called customer service, I received an automated message stating, “Due to unforeseen circumstances, no agents are available to talk. Please try again later.” I ultimately had to drive to a Best Buy store, where the employees were also unable to resolve the issue themselves and had to call customer service while I waited. The membership was eventually canceled, but Best Buy refused to refund the $50 fee despite the fact that I had been unable to access the membership or its benefits because of their own account error. Obviously, I would not ordinarily spend four hours trying to recover $50. The problem was that unless I went through this process, Best Buy would have continued billing me annually for a membership I could neither access nor cancel. There is no reasonable justification for making it this difficult to terminate a recurring paid membership. An internal account-management error should not become the customer’s responsibility to investigate and resolve, particularly when the default outcome is that the company simply continues charging the customer.