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Best Buy The Pinnacle
Services Offered
Geek Squad Services
Apple Authorized Service Provider
Trade-In
Find Items in This Store
Specialty Shops and Services
More to Explore
Frequently Asked Questions About Best Buy The Pinnacle
How do I check product availability at the The Pinnacle Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local The Pinnacle Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy The Pinnacle stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the The Pinnacle Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(1865 reviews)
Joey B
February 21, 2025
1 out of 5
This store is terrible. They sold me a TV two weeks ago saying it would arrive this past Sunday. It didn't arrive and they told me it would be Tuesday instead due to weather. On Tuesday they said it would be here Friday. I stopped in today and they said it's not available and I have to spend more money to get a comparable product. This is a rip off and Best Buy is clearly not holding up their end of the agreement. I'll never shop here again. 10/10 do not recommend.
Norman L
February 20, 2025
3 out of 5
Drove 10 miles to find out the store was closed I drove earlier and I didn't have any problems I was out all day
Response from Best Buy
February 20, 2025
Hi, Norman,
Thank you for taking the time to leave a review here on Google.
I can understand expecting your local Best Buy to be open during normal business hours. You can check store hours and any potential closures here: https://www.bestbuy.com/site/store-locator.
If you require support or had any questions or concerns, please reach out to us on social media. We would be happy to assist you on any of the following platforms: Facebook: @BestBuy, Instagram: @BestBuy, or Twitter/X: @BestBuySupport.
Kindly mention the phrase “Google Review, Convo # 64835370” when reaching out on social media.
Regards,
^Ravi
Vanessa B
February 20, 2025
5 out of 5
Pick up was a breeze
Brian W
February 20, 2025
1 out of 5
Stopped by today to pick up a monitor, huh one inch of snow and they don't open. Not sure who manages this store but might be time for a new one. People wonder why stores keep closing.
Response from Best Buy
February 20, 2025
Hello, Brian.
Thank you for this feedback. While we try to keep our customers and employees safe, there are times where closing is necessary. We have other means to help assist in times like these and we will be happy to help assist and answer any questions you may have. If you have a minute, please reach out us to in a private message on Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/bestbuy). When you message us, please include your full name, phone number, email, and a copy of your Google review number #64834754. We look forward to working with you.
Best,
^Allison