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Best Buy The Pinnacle
Services Offered
Geek Squad Services
Apple Authorized Service Provider
Trade-In
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Specialty Shops and Services
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Frequently Asked Questions About Best Buy The Pinnacle
How do I check product availability at the The Pinnacle Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local The Pinnacle Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy The Pinnacle stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the The Pinnacle Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(1904 reviews)
mark m
July 14, 2025
5 out of 5
store was clean service was helpful
Emeran H
July 11, 2025
2 out of 5
They have taken a good store with a bright welcoming interior and with good placement and made it into a dark and unfriendly feeling clinical store. Moved it from a place with it own parking that you could easily get to, and put it where you have to fight for parking 80% of the time, let alone holiday shopping and such when its much more of a pain to park. Unfortunately I feel the "update" is a giant step backwards. I will say the employee was friendly and I picked up my online order quickly, once I figured out where I needed to go because, now, customer service, check out, and online pick up is all in a undefined space that unless you look up at the wall to see where you needed to go, is confusing. AS much as I liked coming to this store, I'll have to drive to the next one. Or just get it shipped instead. What a waste of a good store, because "they wanted more foot traffic." Because Best Buy is a major impulse buy store. (Sarcasm included free of charge)
Ricardo V
July 09, 2025
5 out of 5
Good service and Seth was helpful and attentive to our questions.
John G
July 07, 2025
1 out of 5
Took forever to get waited on. Bought a product but had to return it later in the day. They tried to short me on the refund. Never again.