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Best Buy The Pinnacle
Services Offered
Geek Squad Services
Apple Authorized Service Provider
Trade-In
Find Items in This Store
Specialty Shops and Services
More to Explore
Frequently Asked Questions About Best Buy The Pinnacle
How do I check product availability at the The Pinnacle Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local The Pinnacle Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy The Pinnacle stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the The Pinnacle Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(1828 reviews)
chevy m
November 22, 2024
1 out of 5
I was in-store for an hour waiting for a tv, told them we wanted it and employee went to the back to get it. Sat there for another 40 minutes waiting thinking they was getting it and they never even went to the back to get it and there was only 5 other customers in the store. The customer service here is absolutely horrendous.
Sara m
November 21, 2024
1 out of 5
Tried to call the store 3 times in the last 2 days and all I can get is someone in another country looking at your inventory. I want to talk to the store manager or someone at the store level. It seems dumb that I have to do a Google review instead of getting a simple thing to solve my problem. An employee at the store level on the telephone.
Response from Best Buy
November 21, 2024
Hello, Sara,
We know it's frustrating when you can't get the help you need on the phone, so we can understand the frustration. Due to customer demand for more associates on the sales floor, all phone calls have been routed to our national call center. The agents answering the phones are able to give you up to date stock amounts as they can access the same systems as the store. You can also check stock amounts online on our website by inputting the zip code for your preferred store and filtering out the out of stock items.
If you'd like assistance in the future or would like your experience formally documented, please send us a private message on social media with your name, phone number, and email. Please mention Google Review 64453860 in your message.
Our team would be happy to assist you on any of the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Sincerely,
^Meghan
Cameron C
November 19, 2024
5 out of 5
They’re always very helpful with my tech needs great phone screen protectors that have lifetime warranty
Bryan S
November 18, 2024
3 out of 5
They did not have what I needed!
Response from Best Buy
November 18, 2024
Hello and thanks for reaching out on Google, Bryan.
We understand the frustration when the item you are looking for is not available. When items are not in-store we do offer free shipping and store pickup options on our website, BestBuy.com. We'd like to ensure this feedback gets into the right hands and is documented here at our corporate offices. Please reach out to us in a private message on Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/bestbuy). When reaching out, please include your full name, phone number, email, store you visited, and mention your Google review, 64442420.
Kindly,
^Graham