It is the only place at these times that its employees wish you a good day and one always appears to assist you. Those things are no longer seen!
The staff are very friendly and helpful
What was going to start off as a very harsh review was turned into a positive one by the efforts of the Geek Squad at the York, PA location. I had sent my OMEN 16 in to get a screen repair within the warranty period. After it being away at their service center for roughly 2 weeks, I was informed HP had made the decision to junk the machine. They refunded me my heavily discounted open-box price I had paid last Black Friday and I was justifiably disappointed. The local store employees, along with the Regional Geek Squad Manager assisted me with finding a suitable replacement, and going above and beyond to attempt to find a comparable machine within my budget. Shout out to Jeff with Geek Squad at the York, PA branch who was especially helpful and understanding during my multiple trips back to the store within the week I was seeking a replacement. Very happy with my new open-box model and went from swearing off Best Buy to appreciating the great customer service and willingness to help me out of a tough situation.