Best Buy York

I spent quite a few hours at Best Buy between yesterday and today, and I have to give a huge shoutout to Greg and Lucas for their incredible customer service! Yesterday, I purchased three phones for my kids. I was only able to activate one myself before Verizon kept prompting me to contact them directly. After spending about an hour and a half on the phone with Verizon today, trying to activate the other two phones, they eventually told me I needed to go back to Best Buy. When I returned, Lucas was the first person to help me. I explained the situation, though honestly none of us were completely sure what the actual issue was (Mystery is still unsolved). Lucas then brought Greg over to assist. Greg had also helped me the day before during the original purchase when we ran into barcode issues, stickers overlapping, etc. The cashier, though I don't remember her name or the other gentleman that helped, and Greg worked out the issue (so we thought) and he had told me to come back if I had any problems. Well… sure enough, I did! 😂 Both Greg and Lucas were incredibly patient, helpful, and accommodating throughout the entire process. I was there past closing time, and not once did they rush me or make me feel like a burden. They stayed patient and made sure I left with everything working properly. After swapping out phones and spending a total of 3 hours and 15 minutes going back and forth with Verizon, I finally left with 3 working phones and 3 very happy kids! This was honestly some of the best customer service I’ve experienced in a long time. Thank you both so much — you guys are superheroes without capes!

Had the best customer service experience with Kevin, he went beyond helpful and would definitely go back to best buy again.

Great service! Geek squad was so helpful. Gave me beneficial advice. Then at the laptop desk, Dom was awesome and helped me buy a laptop and was very informative. Very satisfied!

This is a nice store. The prices are responsible and most staff are pleasant. It surprises me when I find so many marked down items that are great prices