Overall decent selection of items, staff were friendly and knowledgeable
Michael P
November 10, 2024
Standing and waiting over 15 minutes. When they got to me the two of them decided to wait on a younger couple after 10 minutes of that the two walked away so after another 5 minutes I walked up to front of store to ask for. I finally got attention and told them what I wanted and they both disappeared again. I went to micro center and spent 2 grand
Response from Best Buy
November 10, 2024
Hi, Michael,
Thank you for taking the time to write your review and sharing it with us. We aim to provide high quality service, while also striving to make our customers feel welcome and appreciated. We can see how this recent visit missed all of those marks and would like to have a member of our team here at Corporate follow up with you.
To connect with us, please reach out to us through a private message on Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), or Instagram (instagram.com/bestbuy). For the fastest response, please include your full name, email, phone number, and "Google Review" in your message. Thanks!
Regards,
^April
Jhonatan did an amazing customer service! He explain everything and was very helpful, he answer all my questions and help me to choose the best option for me! I appreciate your help Jhonatan, I’m very happy with my new laptop!
Revekka R
November 08, 2024
Just picked up my laptop from the store. All the process was very fast and smooth. Best Buy app is very convenient btw. I placed my order and picked up my laptop the next day:)