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Services Offered
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Frequently Asked Questions About Best Buy Watertown
How do I check product availability at the Watertown Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Watertown Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Watertown stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Watertown Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(1424 reviews)
Kathy &
October 30, 2025
1 out of 5
Cannot get past AI auto answer machine to ask a question to a live person in store!! I hate auto answer machines!! Very poor customer service!!
Kristina W
October 25, 2025
5 out of 5
We bought our new refrigerator here, so far we're loving it.
Cali G
October 21, 2025
5 out of 5
The lady that helped me was absolutely amazing and extremely polite. Genesis you are the best ever. Thank you for all of your helpful help and kindness.
Cindy S
October 10, 2025
5 out of 5
Josh Goodwin at this Best Buy in Watertown, NY just saved our week. I left my power cable for my new Dell Inspiron 15 at home and we were traveling to Canada from Florida. He was very kind, personable, and knowledgeable. He's a very intelligent young man. He quickly identified a reasonably priced replacement and patiently helped us test it before we left the store. I was not surprised at all when he replied to my question about his future that he was studying criminal justice. I hope he goes far in life and I feel like he will as he has all the attributes of being a winner. Thank you, Josh, for helping us to quickly get back to our vacation. #JoshGoodwin