Best Buy West La

Went in just to check out what analog speakers were still even available for purchase and was pleased to find such a robust selection. The sales rep spent time and was very considerate while explaining to my 80 or old mom the specifics of each item. Also he was more than willing to accommodate my mom when she had very specific song selections she wanted to hear durring our tests. Ended up picking a very beautiful pair of keff speakers which i would highly recommend if your an audiophile or just someone who enjoys music like my mom!

Buenos precios y excelente servicio

Just left. Tons of sales associates standing around talking. No one offered to help and the one who did walked away after a while to talk with her friends behind the counter. I’m not even sure if they even had the thing I was looking for and I doubt if I asked, the sales people would even know. They likely don’t get paid enough to care. This is why I usually don’t go into stores anymore.

Guys… honestly, you can’t make this stuff up even if you tried. 😂 So Memorial Day weekend, I head to Best Buy looking for computer deals since I run several businesses and needed a few units for my locations. I’m also one of those customers who pays close attention to how employees treat people ( customers )— because sometimes the best way to train your own team is by learning from other businesses’ disasters. I walk in… and the place is emptier than my fridge after a Sunday night. A few customers here and there, but definitely not “too busy to help anyone” type of busy. Then the show begins. There’s a customer at Geek Squad trying to get help. He politely approaches an employee. No response. He tries again. No response. Nothing. Finally, the employee blesses him with this masterpiece of customer service: “Do you have an appointment?” Not “Hi sir, how are you?” Not “How can I help you today?” Nothing. Just straight-up robotic attitude with a side of passive-aggressive seasoning. The customer says, “You guys just sold me a membership and nobody told me I needed an appointment. I was told I could come in anytime for help. So… was I lied to?” Silence. Apparently the answer was classified information. Then Geek Squad Einstein walks over to what I can only describe as the Queen of Nasty, they whisper, and she comes back pointing vaguely into space saying he has to “be in the queue” — as if the poor guy was supposed to magically know where this invisible line existed. I’m assuming her manager, spiritual advisor, or fellow member of the Anti-Customer League. The customer asks again: “So was I lied to when I bought the membership?” Response: “I don’t know who told you that.” Translation: Not my problem, citizen. Then he asks, “If I wait, will you help me?” Again… silence. At this point, the customer takes out his phone to snap a photo because let’s be real — ( let's make something clear it's not illegal to take a photo of a person in USA) if you’re going to report terrible behavior/service, you need proof of the creature involved. lol And suddenly… BOOM. Now she finds her voice. Starts freaking out, yelling about why he took a photo. Last time I checked, this is the USA, not USSR or some top-secret government bunker. 😂 If employees don’t want customers identifying them after acting rude, maybe post signs at the entrance: “Warning: If abused by staff, please report your complaint telepathically since photos hurt feelings.” Then she calls security. Security actually escorts the customer out. For what exactly? For expecting customer service at… customer service ( Geek Squad ) after paying for it? At this point I’m standing there speechless, feeling like I accidentally walked into Soviet-era customer relations training camp. And let’s talk facts: The store was EMPTY. Not “Black Friday madness” empty. Not “all hands on deck” busy. Just empty. Which honestly explains why places like this are losing customers. The best part? While all this chaos was happening, I managed to snap a photo of this whole customer-service gladiator match. Listen, rule #1 in business: YOU NEVER FIGHT WITH A CUSTOMER. EVER. Even if the customer is wrong, witch he wasn't lol you handle it with professionalism.. Kindness takes you a long way. Apparently at this location, kindness took the weekend off. Needless to say, I took my business elsewhere. The photo says it all. 😂 She was so evil to that customer I want to cry lol 😂 If the corporate office actually supports this kind of behavior — especially from a manager — then somebody seriously needs their heads examined. And if they don’t support it, she should’ve been let go yesterday… actually, make that the day before yesterday. Lol Great job geniuses keep it up lol 😂