Frequently Asked Questions About Best Buy Rio Hondo Mall
How do I check product availability?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review your local Best Buy store web page. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.4(5314 reviews)
Waldo P
July 12, 2025
5 out of 5
Excelente tienda de electrónica
Javier D
July 11, 2025
1 out of 5
Adquiri un "Bluetooth" porqué intereso escuchar música el mayor tiempo posible pero, el supuesto empleado de esa area no sabia contestarme preguntas detalladas del producto, no me brindó alternativas ni articulo comparable. Le pedi cobrarme el producto y como que se molesto. No obstante, muchos empleados en el piso de ventas pero, poco interes de brindar ayuda a los clientes.
Response from Best Buy
July 15, 2025
Good Afternoon, Javier.
Thank you for leaving a Google Review. We appreciate your feedback, though we wish you had a better experience. We'd like to hear more about it and assist if possible. Please reach out to us on our Social Media pages, so one of our specialist can work with you. Please be sure to add "Google Review:#14521" for reference. You can find us here:
Twitter(X):
https://bby.me/hpwhsc
Facebook:
https://bby.me/ria9pq
Instagram:
https://bby.me/a1wgqs
Kind Regards,
^Trey
Tito N
July 11, 2025
4 out of 5
Buen servicio al cliente
Alex R
July 11, 2025
5 out of 5
Muy bonito y limpio algo diferente contacto con la naturaleza